Center Manager

KPI Consultancy; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading consultancy firm in Jakarta is seeking an experienced Center Manager to oversee sales, operations, and training support teams. You will lead initiatives to ensure high service standards and maintain strong client relationships. The ideal candidate possesses extensive experience in managing service-based centers and displays exceptional leadership and communication skills. This is a full-time position on-site in Central Jakarta.

Qualifications

• Minimum 7 years of professional experience, with at least 3 years managing a training or service-based center.
• Proven experience supervising and leading teams.
• Excellent communication skills in English and Indonesian.

Responsibilities

• Lead sales, operations, and training support teams.
• Drive sales targets and monitor pipeline activity.
• Ensure delivery quality and maintain client satisfaction.
• Conduct regular team meetings and performance reviews.

Skills

Leadership

Sales performance oversight

Client relationship management

Problem-solving

Communication

Job description

About the Role

We are looking for an experienced Center Manager to lead our sales, operations, coordination and training support teams. This role oversees overall center performance, ensures smooth delivery of training programs, and maintains high service standards for corporate clients. Ideal for candidates with prior experience managing an education or training center.

Location: Central Jakarta

Work Arrangement: Full-time On-site

Operational Hours: Monday - Friday 08:30-17:30

Reporting To: Directors

Responsibilities

• Provide daily leadership to the sales, marketing, coordination, and operations teams, ensuring teamwork, discipline and professional performance.
• Drive sales targets, monitor pipeline activity and support the sales team in meeting conversion and revenue goals.
• Ensure smooth and accurate operational execution of training programs, including communication, scheduling and trainer readiness.
• Maintain strong relationships with key clients, act as the escalation point and ensure timely, professional resolution of service issues.
• Manage culture and service quality, ensuring all staff uphold company values, communication standards and professional behaviour.
• Enforce staff discipline, attendance and performance standards, addressing issues promptly and professionally.
• Ensure compliance with SOPs, internal processes and client service requirements.
• Coordinate with the Head of Training to maintain delivery quality, trainer performance and client satisfaction.
• Supervise the office environment to maintain a well‑organised, efficient and professional workspace.
• Conduct regular team meetings, coaching sessions and performance reviews to develop capability and maintain accountability.
• Identify operational gaps and implement improvements to enhance efficiency and service delivery.
• Prepare periodic reports covering sales, operations, HR, service and centre KPIs.
• Work closely with the Directors to align center performance with company goals and priorities.
• Support business development activities, including joining key client meetings or presentations when required.
• Maintain confidentiality and handle sensitive HR or client matters with professionalism and discretion.

Requirements

• Minimum 7 years total professional experience, with at least 3 years managing an education, training, language or service‑based center.
• Proven experience supervising and leading teams.
• Experience working toward team sales targets or overseeing sales performance is preferred.
• Strong leadership presence, maturity in decision‑making, and confidence managing people.
• Excellent communication, organisational and problem‑solving abilities.
• Experienced in handling client relationships, service escalations and operational issues.
• Fluent English and Indonesian communication skills (spoken and written) are essential.