Cashier

Beautica Warehouse Yogyakarta; Kota Yogyakarta; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistic firm is seeking a motivated Customer Service Agent to handle inquiries and support international operations. The role requires fluency in English and offers remote work with night shifts. Ideal candidates have experience in logistics and possess strong communication skills. This opportunity provides a dynamic work environment and the chance to thrive under pressure.

Qualifications

• Minimum one year of experience in the logistics industry.
• Comfortable working in a remote environment and on night shifts.
• Strong resistance to pressure and ability to stay motivated under challenging situations.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Ensure service quality meets SLA/KPI targets.
• Communicate clearly and professionally in every interaction.

Skills

Fluent in English

Strong communication skills

Attention to detail

Ability to work under pressure

Education

Diploma or Bachelor's degree in any major

Job description

Cashier

Minimum 2 years of experience in a similar position.

Well-groomed and presentable appearance.

"The Company will not ask for any form of payment during the recruitment process. Please report to us immediately if you are invited for an interview and asked to make a payment with a sum of money."

Customer Service

Handle pre-sales and after-sales inquiries via call and email.

Manage customer inquiries, consultation requests, order tracking, and complaints.

Ensure service quality meets SLA/KPI targets.

Communicate clearly and professionally in every interaction.

Minimum qualifications: Our client in the logistics industry is looking for Customer Service to support their international operations.

We are hiring 10 agents consisting of 6 English speakers and 4 Spanish speakers.

This role requires night shifts, but you will be working remotely while connecting with clients worldwide.

As a Customer Service, you will handle customer inquiries, provide accurate information, and ensure a smooth pre-sales and after-sales experience. You will play a key role in maintaining customer satisfaction and supporting daily logistics operations.

Qualifications

• Diploma or Bachelor's degree in any major.
• Fluent in English is a must; fluent in Spanish will be placed in roles that require it.
• Minimum one year of experience in the logistics industry.
• Strong resistance to pressure and ability to stay motivated under challenging situations.
• Strong sense of responsibility, attention to detail, and excellent communication skills.
• Comfortable working in a remote environment and on night shifts.

Kreatifitas Sinergisme Teknoindo (KST)

KST is a software company specialized in IT services and software product development. Among the key domains are retail, inventory‑management, administration & back‑office processing, manufacturing, e‑commerce, and others. Our headquarters is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia.

Vision: Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; while at the same time also become a tech hub that educates and cares for its employees’ wellbeing, and collaborating with them for innovation and continuous improvement.

Culture: We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture. Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most.

• Willing to Learn: You learn rapidly and eagerly.
• Observant – You listen well and seek to understand before reacting.
• Respect – You adapt your style, and collaborate effectively with people of diverse background and cultures.
• Knowledgeable – You are good at using data, take smart risks and think strategically.
• Excellent – You are reliable, demonstrate strong performance and thirst for excellence.
• Teamwork – You contribute, nurture, and make time to help colleagues.
• Humble – You are quietly confident and openly humble.
• Integrity – You are known for authenticity, transparency, and admit mistakes freely.
• Creative – You are curious, open minded in search of new ideas and suggest better approaches.
• Service – You seek what is best for KST, rather than what is best for yourself or your group.

Customer Service Admin – Shift Schedule

• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Jum’at: Siang, Pagi
• Minggu: Pagi, Siang

Retail Customer Service – Shift Schedule

• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Jum’at: Pagi, Siang
• Sabtu: Pagi, Siang
• Minggu: Pagi, Siang

Additional Customer Service Online

Good attitude and good learner.

Team Leader – Operations

Responsibilities

• Supervise daily operations and agent performance.
• Maintain intensive communication with the client and internal BPO manager to ensure alignment and performance.
• Prepare and submit operational reports on an hourly, daily, weekly, and monthly basis.
• Create and manage agent and team leader shift schedules.
• Develop and support agents through regular briefing, coaching, and performance reviews.

Qualifications

• Minimum education: Diploma (D3) or Bachelor's Degree (S1) in any field.
• Minimum 1 year of experience as a Team Leader in tier 1 and tier 2.
• Familiar with team monitoring and performance management.
• Strong analytical thinking and problem‑solving skills.
• Proficient in Microsoft Excel for reporting and scheduling purposes.