Cash Operations Lead - Payments (Associate)

JPMorganChase; Kebayoran Baru; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

JPMorganChase Indonesia is seeking an experienced Associate to lead the Payments Operations team in daily cash operations, including nostro and wash accounts, and tax processing. You will coach staff, ensure strong controls, and drive process improvements in a fast-paced, globally connected environment.

The ideal candidate has deep hands-on experience in cash operations, strong people management skills, and a solid grasp of regulatory requirements.

Qualifications

• Minimum 8 years of relevant experience in cash operations or payments within a financial institution.
• Proven people management experience, including leading, coaching, and developing a team in an operations environment.
• Strong understanding of controls and compliance with corporate policies and regulatory requirements relevant to payment operations.
• Ability to work independently, manage multiple priorities, and perform well in a high-volume environment.
• Risk and control mindset, with the ability to identify issues, elevate appropriately, and drive resolution.
• Strong problem-solving skills with the ability to identify root causes and implement practical solutions.
• Good stakeholder management and project coordination skills.
• Excellent written and spoken communication skills in English as the firm works with global stakeholders

Responsibilities

• Lead and coach team members, setting clear expectations and supporting their growth and performance.
• Prepare and own daily reconciliations of nostro and wash accounts, investigating and resolving breaks within agreed timelines.
• Manage account maintenance end-to-end, including account setup, billing setup, and facility setup.
• Process client tax payments accurately and on time.
• Monitor and manage incoming and outgoing SWIFT messages.
• Conduct signature verification and call-back checks for payment and non-payment instructions in line with internal controls and segregation of duties.
• Maintain and update standard operating procedures to reflect the latest process changes and ensure team adherence.
• Identify repetitive manual tasks and design automated workflows to reduce turnaround time and minimize errors.
• Partner with lines of business to streamline collection and validation of required documentation.
• Support system enhancement testing and collaborate with technology teams to resolve issues.
• Monitor regulatory requirements and apply updates to daily processing activities.

Skills

People management

Regulatory compliance

Communication in English

Problem solving

Risk management

Stakeholder management

Time management

Attention to detail

Tools

Microsoft Excel

Data cleaning

Job description

JPMorganChase Indonesia is seeking an experienced Associate to lead the Payments Operations team in daily cash operations, including nostro and wash accounts, and tax processing. You will coach staff, ensure strong controls, and drive process improvements in a fast-paced, globally connected environment.

The ideal candidate has deep hands-on experience in cash operations, strong people management skills, and a solid grasp of regulatory requirements.