Caring Center Operations Manager

PT SMART Tbk; Jakarta Utara; On-site; IDR 499.417.000 - 832.363.000; Full time

Job summary

A leading agribusiness company in Jakarta Utara is seeking an Operations Manager to oversee the Caring Center operations. This role involves ensuring data accuracy, optimizing processes, and generating insights to support management. The ideal candidate has a degree in Agronomy or related fields, with experience in operations and a supervisory background, preferably in the palm oil industry.

Qualifications

• Minimum Bachelor Degree in a relevant field from a reputable University.
• At least 3+ years experience in operations or continuous improvement.
• Have 1-2 years in a supervisory or managerial role.

Responsibilities

• Oversee 24/7 monitoring and ensure timely incident detection.
• Develop standards for data analyst operations and reporting.
• Generate and present data-driven insights for decision-making.

Skills

Data analysis

Operational management

Collaboration

Process optimization

Education

Bachelor Degree in Agronomy, Mathematics, Statistics, or related field

Tools

Data analysis tools

Data visualization tools

Job description

Job Description Summary

Responsible for ensure day-to-day operations in caring center (analyzing data, generating reports, and identifying trends to support management and operational teams in improving business performance) are executed in timely and insightful manner. The role also responsible to continuously improve the operations and work with senior data analyst to product manager to enhance the overall performance

Job Description

• Operational Management : Oversee 24/7 monitoring, implement best practices, and ensure timely incident detection and resolution
• Data Monitoring & Analysis : Develop standard for Caring Center data analyst operations, ensure data & report accuracy before submission, and work with related parties to resolve if any issues
• Reporting & Visualization : Develop standard for dashboards and reports to effectively communicate key metrics and findings. And ensure the team adheres to the agreed standard
• Insights & Decision Support : Generate and present data-driven insights to stakeholders for informed decision-making.
• Issue Identification & Escalation : Detect and communicate critical issues based on data analysis.
• Collaboration & Alignment : Work with Estate/Mill Managers and cross-functional teams to understand business needs and reporting requirements.
• Process Optimization : Identify opportunities to enhance data processes and reporting efficiency.
• Continuous Learning : Stay updated on operation trends and advancements in reporting and analytics.

Job Requirements

• Min Bachelor Degree in Agronomy, Mathematics, Statistics, or related field from reputable University.
• At least 3+ years experience in operations, and/or continuous improvement, and/or CEO Office.
• Have1-2 years in a supervisory or managerial role.
• Skilled in data analysis - proficient in data analysist tools and visualization is a plus
• Preferably having knowledge and experience in palm oil industry, especially in plantation.

Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person