Captain GRO

Tavern Group Semarang; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading F&B lifestyle company in Semarang is seeking a Captain GRO (Guest Relations Officer) to ensure exceptional customer service and manage guest relations. Responsibilities include coordinating the service team, overseeing daily operations, and organizing events to provide memorable dining experiences. Candidates with strong customer service skills, experience in the F&B industry, and a Bachelor's degree in Hospitality are preferred.

Qualifications

• Strong customer service and guest relations skills.
• Experience in coordinating with service teams and managing daily operations.
• Event organization and service quality maintenance skills.

Responsibilities

• Ensure exceptional customer service and manage guest relations.
• Coordinate with the service team and oversee daily operations.
• Organize events and maintain service quality standards.

Skills

Customer service skills

Guest relations management

Event organization

Communication skills

Interpersonal skills

Ability to work independently

F&B industry experience

Education

Bachelor's degree in Hospitality or Event Management

Job description

Company Description

Tavern Group is a leading and dynamic F&B lifestyle company headquartered in Semarang, Central Java, Indonesia. It operates several notable establishments, including Local Tavern, Eastman Coffee House, Bowery Restaurant, Wishbone Bar, Tyler's Smoke House, Eastman Café, Spiegel, and POTS Bar. Established in 2005, the company has grown from a small family restaurant to a modern, larger-scale operation. Tavern Group is recognized for its commitment to excellence, creativity, and professionalism, consistently upholding superior business ethics and dedication to service.

Role Description

This is a full-time on-site role for a Captain GRO (Guest Relations Officer) located in Semarang. The Captain GRO will be responsible for ensuring exceptional customer service, managing guest relations, coordinating with the service team, overseeing daily operations, and addressing any guest concerns. The role includes duties such as organizing events, maintaining service quality standards, and supporting the team to provide a memorable dining experience.

Qualifications

• Strong customer service and guest relations skills
• Experience in coordinating with service teams and managing daily operations
• Event organization and service quality maintenance skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in the F&B industry is a plus
• Bachelor's degree in Hospitality, Event Management, or related field is preferred