Captain Floor (Location, Bandung) - SEURI Restaurant

Delamibrands; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading F&B establishment in Bandung is seeking an experienced Captain Floor to deliver excellent customer service. Responsibilities include order management, maintaining clean work areas, and resolving customer issues. Ideal candidates should have at least 2 years of relevant experience. The position is based in Bandung (DAGO).

Qualifications

• Minimum 2 years of experience as a Captain Floor in the F&B.
• Experience in Indonesian, Sundanese, or Asian cuisine is a plus.

Responsibilities

• Ensure customer orders are prepared and delivered accurately.
• Serve customer orders in a timely manner.
• Maintain cleanliness and organization of the working area.

Skills

Customer service

Sales skills

Problem-solving

Job description

Responsibilities

We are currently hiring for our sister company, based in Bandung.

Key Responsibilities

• Ensure customer orders are prepared and delivered accurately.
• Serve customer orders in a professional and timely manner.
• Ensure dining equipment and utensils are available and ready for use.
• Perform upselling, cross-selling, and encourage repeat orders to boost sales.
• Maintain cleanliness and organization of the working area at all times.
• Handle and resolve customer complaints effectively.
• Record and report outlet inventory in accordance with SOP.

Requirements

• Minimum 2 years of experience as a Captain Floor in the F&B
• Experience in Indonesian, Sundanese, or Asian cuisine is a plus.
• Placement in Bandung (DAGO)