Call Center Operation Specialist (Collection Team)

PT. Indonesia Fintopia Technology; Jakarta Selatan; On-site; IDR 15.000.000 - 20.000.000; Full time

Job summary

A leading fintech company is seeking a Call Center Operation Specialist for its Collection Team in Jakarta. The specialist will monitor the collection process, ensure compliance with OJK regulations, and provide data analysis related to performance and trends. Ideal candidates should have professional experience in bill management, proficiency in Microsoft Office, and strong English skills. This role offers an opportunity to contribute to innovative financial solutions across Indonesia.

Qualifications

• Proven professional experience in bill management and familiarity with invoicing.
• Strong understanding of OJK regulations and billing practices.
• Ability to analyze data and navigate operational systems.

Responsibilities

• Oversee and analyze the collection process for compliance with OJK standards.
• Monitor collection performance, payment realities, and NPL rates.
• Prepare and manage training documents for collection workflows.

Skills

Bill management

Data analysis

Teamwork

Microsoft Office proficiency

English language proficiency

Mandarin language skills

Job description

Call Center Operation Specialist (Collection Team)

Having professional experience in bill management, familiar with invoicing, analysis, QC and compliance with OJK regulations in the billing field, and possessing data analysis skills and familiarity with the operation system.

Other core requirements include a good cooperation spirit, proficiency in Office software, English language skills as a must and Mandarin as a plus.

Responsibilities

• Oversee and analyze the collection (penagihan) process to ensure efficiency and compliance with OJK standards.
• Monitor daily collection performance, payment realization, and NPL (Non‑Performing Loan) rates.
• Provide data analysis and reporting related to collection results, agent performance, and billing trends.
• Identify operational issues and give timely feedback or escalation to relevant departments.
• Conduct regular audits of both internal and external collection agents’ performance using an effective management model.
• Coordinate with vendor partners (external agents) and internal departments to ensure smooth operational execution.
• Prepare and manage training documents related to collection features and workflows.
• Support team activities (e.g., team building, internal announcements, or operational updates).

Qualifications

• Professional experience in bill management and invoicing.
• Familiarity with OJK regulations and billing practices.
• Data analysis skills and experience with operation systems.
• Strong teamwork and cooperation attitude.
• Proficiency in Microsoft Office.
• English language proficiency required; Mandarin a plus.

Fintopia is a multinational fintech company operating across Asia, Latin America, and Africa, providing innovative and inclusive financial solutions powered by advanced AI and big data technology. In Indonesia, Fintopia operates through Easycash, a leading OJK‑licensed P2P lending platform, which has disbursed over 77 trillion IDR in loans to more than 8 million borrowers since 2017, earning numerous national awards for innovation, digitalization, and contribution to financial inclusion.

Locations: East Jakarta, Jakarta, ID; South Jakarta, Jakarta, ID; West Jakarta, Jakarta, ID.