Call Center Hospitality - Malay & English Speaker

TP; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company in Indonesia is seeking a customer service representative to manage hotel reservations and provide excellent support in Malay and English. Ideal candidates will have a diploma and 2-3 years of relevant experience in hospitality or customer service, and demonstrate strong communication skills. This role requires shift work, including weekends. Immediate availability preferred.

Qualifications

• 2–3 years of experience in hospitality, call center, or customer service.
• Confident in handling calls in both Malay and English.
• Willing to work in shifts, including weekends and public holidays.

Responsibilities

• Handle incoming and outgoing calls and chats/emails related to hotel reservations.
• Communicate clearly and professionally in Malay with customers.
• Provide accurate information about room rates and hotel services.
• Promote and upsell hotel rooms and packages.

Skills

Fluent in Malay

Fluent in English

Customer-oriented

Polite and communicative

Education

Minimum Diploma (D3) in any major

Job description

Responsibilities

• Handle incoming and outgoing calls and chats/emails related to hotel reservations.
• Communicate clearly and professionally in Malay with customers to assist with bookings, inquiries, and complaints.
• Provide accurate information about room rates, availability, and hotel services.
• Promote and upsell hotel rooms, packages, or special offers to guests.
• Ensure all reservation details are accurately recorded in the system.
• Deliver excellent customer service and maintain a positive guest experience.

Qualifications

• Minimum Diploma (D3) in any major.
• 2–3 yearsof experience in hospitality, reservations, call center, customer service, or sales.
• Fluent in Malay & English (spoken and written) must be confident and comfortable handling calls in both languages.
• Polite, communicative, and customer-oriented.
• Willing to work in shifts, including weekends and public holidays.
• Open to candidates with disabilities (must be able to see, speak, and type).
• Immediate availability is preferred.