Call Center

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic consultancy firm in Yogyakarta, Indonesia is seeking a Rockstar Call Center professional to handle inbound and outbound calls. Candidates must be fluent in English and demonstrate excellent communication skills. Responsibilities include assisting overseas clients with inquiries, managing live chats, and resolving complaints. Ideal applicants are adaptable, willing to work on-site, and available for 24-hour shifts. Join a supportive work environment that promotes career progression and offers professional development opportunities.

Benefits

Professional and friendly work environment

Free English and career advancement courses

Office sports and recreational activities

Qualifications

• Fluently English speaking with no accent.
• Comfortable in handling stressful situations appropriately.
• Experience with customer service or related fields preferred.

Responsibilities

• Initiate & answer phone calls with overseas clients.
• Responding to emails and live chats from overseas clients.
• Assist clients with questions on vacation rental listings.

Skills

Excellent written and verbal English communication skills

Problem analysis and problem-solving skills

Time management

Ability to multi-task

Comfortable using computers

Job description

Overview

DO NOT QUICK APPLY - READ THIS: Are you a Rockstar Call Center (English)? Do you speak English fluently (you will be handling inbound/outbound calls) and can write amazing emails and chats in North American English?

Continue reading...

I am a Recruiter at Mindo looking for immediate assistance with the following tasks:

Responsibilities

• Initiate & answer phone calls with overseas clients.
• Responding to emails and live chats originating from overseas clients.
• Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get resolution for the listings issues.
• Handling and resolving clients\' inquiries and complaints.
• Communicating and coordinating with colleagues and internal departments.

Requirements

• Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
• Fluently English Speaking with no accent
• Have good problem analysis and problem-solving skills.
• Strong time management and decision making skills.
• Comfortable using computers.
• Fast learner on new software
• Ability to multi-task properly
• Ability to handle stressful situations appropriately
• Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
• Can successfully communicate with the customer to gather information and learn about their needs and expectations
• Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
• Can adapt to a fast-paced work environment
• Optimistic attitude towards work and with their colleagues
• Willing to work on site
• Applicants must be willing to work 24 hours shifting system, open to work on graveyard shifts, weekends, and holidays

Note: Follow these instructions carefully — if you skip steps, we will not read your application.

Use this format “Rockstars Call Center” as your subject

Attach your latest CV in English

Answer following questions in your email:

• Describe your previous job in English.
• Provide 1 reference from your previous work/internship in this format 1) Full Name, 2) Company, 3) WA number - make sure it\'s contactable. If this reference doesn\'t respond, we\'re not going forward with your application.
• When I ask your previous employers to rate your work from 1 to 10, what number do you think they will give you? Why?
• Why is the sky blue?
• How many years\' experience do you have as a Call Centre Role?

Mindo is a fast growing business consultancy company based in Yogyakarta, Indonesia. Mindo serves clients from all over the world with a wealth of experience in web development, IT consultancy, Server Maintenance, APP Development, API Development, CRM Systems, QA Services, Data Entry, Billing / Accounting and Customer Service. For Employees, Mindo offers a professional and friendly work environment that focuses on employee retention and career progression. Employees are encouraged to take part in office sports and recreational activities, and English and career advancement courses are free for all employees. Apply today and join the Mindo family...

Mindo is a fast growing business consultancy company based in Yogyakarta, Indonesia. Mindo serves clients from all over the world with a wealth of experience in web development, IT consultancy, Server Maintenance, APP Development, API Development, CRM Systems, QA Services, Data Entry, Billing / Accounting and Customer Service. For Employees, Mindo offers a professional and friendly work environment that focuses on employee retention and career progression. Employees are encouraged to take part in office sports and recreational activities, and English and career advancement courses are free for all employees. Apply today and join the Mindo family...

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