Cafe Supervisor

TS Suites Hotel & Residence; Kuta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Sebuah hotel mewah di Bali mencari Cafe Supervisor untuk bergabung dengan tim mereka. Tanggung jawab meliputi supervisi staf, memberikan pelatihan, dan menjaga hubungan baik dengan tamu. Kandidat ideal memiliki pengalaman minimal 1 tahun di perhotelan dan memiliki kemampuan komunikasi serta kepemimpinan yang baik. Posisi ini menawarkan gaji menarik dan berbagai keuntungan, termasuk tunjangan kesehatan dan cuti tahunan.

Benefits

Gaji pokok (nett pajak)

BPJSTK & BPJS Kesehatan

Reimbursement medis hingga 85%

Cuti tahunan

1 makanan per shift

Qualifications

• Minimum 1 tahun pengalaman sebagai Senior Front Office/Front Office Supervisor di hotel bintang 5.
• Fasih berbahasa Inggris, kemampuan bahasa asing lain merupakan keuntungan.
• Memahami operasi Front Office, teknik up-selling, dan layanan terhadap tamu VIP.

Responsibilities

• Melakukan supervisi dan evaluasi pengetahuan serta keterampilan staf.
• Memberikan pelatihan, motivasi, dan pengembangan berkelanjutan.
• Menjaga hubungan baik dengan tamu untuk meningkatkan kepuasan dan loyalitas.

Skills

Kemampuan komunikasi

Kepemimpinan

Analisis

Loyalitas tamu

Education

Diploma/Sarjana di Perhotelan atau Pariwisata

Tools

Sistem hotel (VHP)

Job description

TS Suites Hotel & Residence sedang membuka lowongan untuk posisi Penuh waktu Cafe Supervisor di Legian, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

• Mencari kandidat untuk bekerja pada:
  • Senin pagi
  • Senin siang
  • Selasa pagi
  • Selasa siang
  • Rabu pagi
  • Rabu siang
  • Kamis pagi
  • Kamis siang
  • Jumat pagi
  • Jumat siang
  • Sabtu pagi
  • Sabtu siang
  • Minggu pagi
  • Minggu siang
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp5,000,000 - Rp6,000,000 per bulan

READY TO ELEVATE GUEST SERVICE AT BALI'S NEW WELLNESS CLUB?

TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today's lifestyle needs.

We are looking for a Customer Service Supervisor for a new wellness Club in Bali.

Customer Service Supervisor - No.1

Responsibilities

• Able to conduct supervision, including evaluating staff knowledge, technical skills, work quality, and behavior.
• Able to provide coaching, training, motivation, and continuous development, including taking disciplinary action for repeated staff mistakes.
• Able to empower staff by reviewing their performance and productivity.
• Communicative and diplomatic; able to maintain strong guest relations to enhance satisfaction and loyalty, handle complaints with empathy and professionalism, and proactively coordinate with cross-department teams.
• Ensures a 5-minute check-in/check-out process and masters Front Office upselling and cross-selling techniques.

Requirements

• Holds a Diploma/Bachelor’s Degree in Hospitality or Tourism and has a minimum of 1 year experience as a Senior Front Office/Front Office Supervisor in a 5-star hotel, with a well‑groomed and professional appearance.
• Communicative, fluent in English (other foreign languages are an advantage), and possesses strong leadership and analytical skills, accustomed to working with guest satisfaction targets (OTA, online reviews, loyalty programs).
• Proficient in using hotel systems (VHP) for guest data management, VIP tracking, special requests, billing, and reporting.
• Has a strong understanding of Front Office operations, including check-in/out processes, room blocking, up‑selling techniques, and handling VIP guests.
• Able to analyze and resolve guest complaints according to standards, knowledgeable of 5-star hotel service protocols (VIP, VVIP, repeat guests), and capable of coordinating effectively with related departments.

Benefits

• Basic salary (nett of tax)
• BPJSTK & BPJS Kesehatan
• THR
• Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)
• Free parking (1 motorcycle / 1 car)
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts
• 1 meal per shift

Please submit your application before December 22, 2025.

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.