Cafe Manager

Bounce Street Asia; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading cafe management company in Indonesia is seeking an experienced Cafe Manager to oversee all aspects of cafe operations. You will manage staffing, inventory, budgeting, and ensure excellent customer service. The ideal candidate has at least 3 years of experience in a leadership role, strong financial management skills, and a passion for creating memorable guest experiences. Availability for various shifts is required.

Qualifications

• Minimum 3 years of experience in cafe or restaurant management.
• Strong leadership and communication skills.
• Solid understanding of financial management principles.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee cafe operations including staffing and customer service.
• Manage inventory levels and order supplies.
• Hire, train, and supervise cafe staff.
• Collaborate with the kitchen team on menu updates.
• Handle customer inquiries and feedback.

Skills

Leadership

Customer service

Financial management

Communication

Time management

Education

Bachelor's degree in business administration or management

Job description

Responsibilities

Oversee all aspects of cafe operations, including staffing, inventory management, budgeting, and customer service.

Hire, train, and supervise cafe staff, ensuring adherence to company policies and procedures.

Develop and implement strategies to maximize sales and profitability while maintaining high-quality standards.

Monitor inventory levels and order supplies as needed to meet demand and minimize waste.

Handle customer inquiries, complaints, and feedback in a professional and timely manner.

Collaborate with the kitchen team to develop and update menu offerings based on customer preferences and seasonal availability.

Manage the financial aspects of the cafe, including budgeting, cost control, and revenue tracking.

Stay updated on industry trends and competitors offerings to identify opportunities for improvement and innovation.

Manage day-to-day operations, ensuring quality, standards, and meets the expectations of the customers on a daily basis.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Provides services that are above and beyond for customer satisfaction and retention.

Qualifications

Proven experience in cafe or restaurant management, with a minimum of 3 years in a leadership role.

Strong leadership and communication skills, with the ability to motivate and inspire a team.

Excellent customer service skills and a passion for creating memorable experiences for guests.

Solid understanding of financial management principles, including budgeting, cost control, and profitability analysis.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Bachelor's degree or certification in business administration or business management is advantageous.

Excellent organizational and time management skills.

Effective communication skills and exceptional customer service skills.

Outstanding communication and analytical skills, up-to-date with culinary trends and optimized service processes.

Fluent in English (oral and written) is a must; Excellent knowledge of F&B Management.

Availability to work a variety of shifts, weekends and public holidays, as required.