Butler - Luxury Villa Operations

PT. MAZARI PROPERTIES GROUP; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Bali is seeking a full-time Butler to provide exceptional guest services. The role involves anticipating guests' needs, maintaining room standards, and addressing inquiries professionally. Ideal candidates will have prior experience in hospitality, excellent communication skills, and a commitment to outstanding customer service. Join a dynamic team focused on creating unforgettable experiences for guests.

Qualifications

• Previous experience as a Butler or in a similar guest-facing hospitality role.
• Commitment to providing exceptional customer service.
• Fluency in English; knowledge of other languages is a plus.

Responsibilities

• Anticipate and proactively address guests’ needs.
• Maintain cleanliness and presentation of guest rooms.
• Handle guest inquiries and complaints professionally.

Skills

Exceptional interpersonal skills

Attention to detail

Organizational skills

Communication skills

Adaptability

Job description

About the role

This full‑time Butler position at Mazari Villas in Bali offers an exciting opportunity to provide exceptional guest services within a prestigious hospitality setting. As a Butler, you will play a crucial role in ensuring the comfort, satisfaction and delight of our discerning clientele, delivering a personalised and attentive service experience.

What you’ll be doing

• Anticipate and promptly address guests’ needs and requests
• Provide a high level of personalised service to each guest, anticipating their preferences and attending to all details
• Maintain the cleanliness and presentation of guest rooms and ensure all amenities are well‑stocked
• Liaise with other hotel departments to coordinate guest services and ensure a seamless experience
• Handle guest enquiries, complaints and feedback with professionalism and discretion
• Assist with various administrative tasks as required
• Adhere to all hotel policies, procedures and safety standards

What we’re looking for

• Previous experience as a Butler or in a similar guest-facing hospitality role
• Exceptional interpersonal and communication skills, with a warm and personable demeanour
• Strong attention to detail and the ability to anticipate guests’ needs
• Excellent organisational and time‑management skills
• Fluency in English and ideally one or more additional languages
• Commitment to providing exceptional customer service
• Flexible and adaptable to meet the changing needs of the business

About us

Mzari Villas is a leading hospitality group with a growing portfolio of luxury hotels and resorts in some of the world’s most desirable destinations, including Bali. Our mission is to create exceptional experiences for our guests by delivering exceptional service and attention to detail. As an employer, we are committed to the growth and development of our team, and strive to foster a positive, inclusive and rewarding work environment.

If you are passionate about delivering exceptional guest experiences and are eager to join a dynamic and innovative hospitality group, we encourage you to apply for this Butler role with Mazari Villas today.