Business Process Management Specialist - Vessel Operations

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading maritime and logistics operator in Indonesia is seeking a Business Process Management Specialist in Surabaya. This role involves leading the design and optimization of maritime workflows, ensuring compliance, and collaborating across departments. The ideal candidate has a Bachelor's degree and at least 10 years of experience, with proficiency in BPM methodologies. Meratus Group fosters a dynamic workplace focused on innovation and sustainability.

Qualifications

• Minimum 10 years in shipping operations, chartering, bunkering, or process optimization roles.
• Proven track record delivering BPM, Lean, or Six Sigma projects.
• Strong analytical mindset and excellent communication skills.

Responsibilities

• Lead the design, optimization, and governance of maritime workflows.
• Partner with Commercial and Legal teams for charter-party compliance.
• Define and govern lifecycle processes for vessels and assets.
• Analyze and optimize fuel procurement processes.
• Establish process-governance framework aligned with regulations.
• Serve as a liaison across multiple functions to align process improvements.

Skills

BPM methodologies and tools

Charter-party contracts

Data analysis

Communication skills

Stakeholder management

Education

Bachelor's degree in Maritime Studies or related

Tools

Process-mapping software

Job description

Business Process Management Specialist - Vessel Operations

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer‑centric approach and agile operations empower businesses to navigate complex supply‑chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

As the Business Process Management Specialist Asset Charter at Meratus Group, you will lead the end‑to‑end design, optimization, and governance of our maritime workflows. You’ll own process excellence for vessel chartering, fleet operations, asset management (sea & land), workshop activities, crewing, and bunkering, embedding best‑in‑class methodologies and digital tools to drive compliance, efficiency, and cost effectiveness across the organization.

Key Responsibilities

Chartering & Fleet Operations

• Map, standardize and continuously improve time‑charter, voyage‑charter, and spot‑charter processes
• Partner with Commercial and Legal teams to enforce charter‑party compliance and mitigate contractual risks

Asset Management

• Define and govern lifecycle processes for vessels and land‑based assets, from preventive maintenance to decommissioning
• Deploy digital asset‑management solutions for real‑time visibility, inspection tracking, and performance analytics

Bunkering Operations

• Analyze and optimize fuel procurement, delivery scheduling, and consumption‑monitoring workflows
• Collaborate with Procurement and Technical teams to qualify bunker suppliers, ensure fuel quality, and control costs

Process Governance & Compliance

• Establish and maintain a process‑governance framework aligned with IMO, MARPOL, and local regulations
• Conduct regular audits, gap analyses, and risk assessments to drive corrective actions and SOP updates

Cross‑Functional Collaboration & Training

• Serve as the central liaison across Fleet, Technical, Procurement, Finance, and Legal functions to align process improvements
• Design and facilitate workshops, training sessions, and documentation to cultivate process ownership and CI culture

Performance Monitoring & Reporting

• Define, track, and report KPIs for chartering cycle times, asset utilization, bunkering variance, and operational turnaround
• Produce monthly dashboards and present insights to senior management to inform strategic decisions

Qualifications

• Bachelor’s degree in Maritime Studies, Industrial Engineering, Logistics, or related discipline
• Minimum 10 years in shipping operations, chartering, bunkering, fleet management, or process‑optimization roles
• Proven track record delivering BPM, Lean, or Six Sigma projects in a maritime or asset‑intensive environment

Technical Skills

• Proficiency with BPM methodologies and tools (Lean, Six Sigma, process‑mapping software)
• Deep understanding of charter‑party contracts, voyage planning, and bunker procurement procedures
• Familiarity with asset‑management systems, maintenance planning, and performance analytics

Soft Skills

• Strong analytical mindset with an ability to translate data into actionable improvements
• Excellent communication, facilitation, and stakeholder‑management capabilities
• Self‑starter who thrives in cross‑functional teams and champions a culture of continuous improvement

Meratus is committed to ethical hiring practices. Please note that our recruitment process is free of charge. We do not request any payment from candidates at any stage of the recruitment process. Beware of fraudulent job offers in our name.

For more information about this vacancy or the company, feel free to visit our official website at https://www.meratus.com/