Business Process Management Specialist - Ship Management & Crewing

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading integrated maritime and logistics operator in Indonesia is seeking a Business Process Management Specialist to ensure efficient workshop, fleet, and crew management processes. The role involves developing BPM frameworks, leading process improvement initiatives, and integrating digital solutions. Ideal candidates will have a degree in a relevant field and at least 5 years of experience in business process management. Proficiency in BPM tools and knowledge of ERP systems are essential.

Qualifications

• At least 5 years in business process management, operational excellence, or transformation roles.
• Exposure to shipyard/workshop operations, fleet management, or crew/manning operations.
• Professional certifications (Lean Six Sigma, PMP, ISO Auditor) are an advantage.

Responsibilities

• Develop and maintain BPM framework, standards, and policies.
• Conduct end-to-end process mapping and documentation.
• Lead process improvement initiatives like Lean and Six Sigma.
• Integrate digital solutions to support operations.

Skills

Business process management

Operational excellence

Process improvement initiatives

ERP systems knowledge

BPM tools proficiency

Education

Bachelors degree in Industrial/Mechanical/Marine Engineering, Maritime Operations, Business Administration, or related field

Tools

BPMN

Visio

FIGMA

Microsoft Dynamics 365

Job description

About the job Business Process Management Specialist - Ship Management & Crewing

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers. At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer‑centric approach and agile operations empower businesses to navigate complex supply‑chain challenges with confidence. We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview:

This role ensures that workshop operations, fleet management, and crew management processes are standardized, efficient, compliant, and aligned with MTM Group strategy.

Responsibilities

• Develop and maintain BPM framework, standards, and policies across MWK, MSM, and MCT
• Conduct end‑to‑end process mapping, documentation, and re‑engineering for
  • MWK: Ship repair, conversion, and technical workshop operations.
  • MSM: Fleet maintenance, docking, and technical management.
  • MCT: Recruitment, certification, deployment, and crew welfare.
• Lead process improvement initiatives (Lean, Six Sigma, Kaizen) to reduce turnaround time, minimize waste, and enhance service quality
• Oversee BPM‑related projects from inception to completion, ensuring timelines, budgets, and deliverables are achieved
• Integrate digital solutions (ERP, workflow automation, RPA) to support workshop, fleet, and crew operations
• Establish KPIs and dashboards to monitor workshop efficiency, vessel uptime, and crew readiness
• Ensure compliance with regulatory standards such as ISM, SOLAS, MARPOL, STCW, MLC 2006, and ISO requirements

Requirements

• Bachelors degree in Industrial/Mechanical/Marine Engineering, Maritime Operations, Business Administration, or related field
• At least 5 years in business process management, operational excellence, or transformation roles
• Exposure to at least two of the following: shipyard/workshop operations, fleet management, or crew/manning operations
• Professional certifications (Lean Six Sigma, PMP, ISO Auditor) are an advantage
• Proficiency in BPM tools (BPMN, Visio, FIGMA)
• Knowledge of ERP systems (e.g., Microsoft Dynamics 365) and maritime regulations

Disclaimer

Meratus is committed to ethical hiring practices. Please note that our recruitment process is free of charge. We do not request any payment from candidates at any stage of the recruitment process. Beware of fraudulent job offers in our name.

For more information about this vacancy or the company, feel free to visit our official website at https://www.meratus.com/