Business Process Analyst

Dekoruma; Jakarta Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading home improvement company in Jakarta Barat is looking for a Senior Business Process Improvement Analyst to enhance business efficiencies. The ideal candidate will have a bachelor’s degree, over 2 years of experience in process analysis, and strong analytical skills. Responsibilities include analyzing workflows, developing optimized processes, and collaborating with teams. The role requires proficiency in Microsoft Office and strong communication skills.

Qualifications

• 2+ years of experience in business process analysis and project management.
• Familiarity with process mapping and modelling techniques.
• Ability to manage and perform multiple complex tasks as part of daily work.

Responsibilities

• Analyse business processes, workflows, and procedures.
• Develop and implement optimised processes for efficiency.
• Collaborate with stakeholders on process improvements.

Skills

Analytical skills

Communication skills

Project management

Process mapping

Microsoft Office proficiency

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Job description

• Analysing current business processes, workflows and procedures to identify areas for improvement.
• Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
• Stay updated on industry trends, emerging technologies and process improvement methodologies.
• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
• Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.
• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
• Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Provide training and support to team members on new processes and best practices.
• Build and maintain positive working relationships with all levels of staff, act as a point of contact or expert for resolving issues related.
• Drive for the customer experience organization metrics to be achieved through process efficiency initiatives

Required skills and qualifications

• Bachelor’s degree in business administration, management or a related field.
• 2+ years of experience in business process analysis and project management.
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

• Jenis pekerjaan

  Kontrak

Senior Business Process Improvement Analyst