Business Operations Manager (Mandarin Speaker)

PT. Indonesia Fintopia Technology; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading financial technology firm in Jakarta Utara is seeking a Business Operations Manager who is fluent in Mandarin. This role involves developing post-loan strategies while ensuring compliance with OJK regulations. Responsibilities include training teams, coordinating technical implementations, and analyzing operational data. Ideal candidates will have a degree in Finance or Statistics, along with 1-3 years of related experience. Proficiency in Excel and strong communication skills are essential.

Qualifications

• 1–3 years of experience in post-loan risk control or strategy implementation in Indonesia.
• Strong understanding of OJK post-loan regulatory rules.
• Familiar with local collection models.

Responsibilities

• Interpret post-loan strategies and ensure alignment with OJK regulations.
• Translate strategies into actionable execution plans.
• Conduct training for frontline teams on execution.
• Coordinate with the technical team for system configurations.
• Monitor core indicators related to collections and compliance.

Skills

Fluent in Chinese

Fluent in English

Excel for data analysis

Problem-solving abilities

Cross-department communication

Attention to detail

Education

Bachelor’s degree or higher in Finance or Statistics

Tools

Post-loan decision engine systems

Job description

Business Operations Manager (Mandarin Speaker)

Interpret post-loan strategies (e.g., case handling, collection strategies) and ensure alignment with OJK regulations such as cost caps, 90-day delinquency rules, and data access restrictions.

Translate strategies into actionable execution plans, including SOPs, scripts, and system configuration requirements.

Conduct training for frontline teams to ensure proper understanding and accurate execution.

Coordinate with the technical team to configure decision engine strategies and monitoring reports suited to local needs.

Collaborate with collection and compliance teams to clarify details, solve execution issues, and ensure smooth implementation.

Monitor core indicators such as collection rate, strategy accuracy, and compliance metrics.

Identify and analyze causes of anomalies (process deviation or system issues) and drive prompt corrective actions.

Ensure full compliance with OJK finance regulations, including data protection and outsourcing restrictions.

Collect and review issues raised from frontline operations, propose temporary fixes, and support continuous strategy improvement.

Requirements

• Bachelor’s degree or higher in Finance, Statistics, or a related field.
• 1–3 years of experience in post-loan risk control or strategy implementation in Indonesia.
• Fluent in Chinese and English.
• Proficient in Excel for data analysis and familiar with post-loan decision engine systems.
• Strong understanding of OJK post-loan regulatory rules (interest rate caps, delinquency classifications, etc.).
• Familiar with local collection models, including human–machine coordination and compliance communication.
• Excellent cross-department communication and problem-solving abilities.
• Strong attention to detail and ability to ensure compliance and adapt solutions to local requirements.