Business Operation

Cakap; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading educational firm in Indonesia is seeking a proactive Business Operation Specialist to manage B2B client operations. This role involves conducting student onboarding sessions and supporting corporate students throughout their learning journey. The ideal candidate should have a Bachelor's Degree, minimum 1 year of experience in related fields, and strong public speaking skills. The position requires fully on-site work and willingness to work in shifts.

Qualifications

• Minimum 1 year of experience in handling B2B clients or corporate accounts.
• Active English skills at minimum B2 level (Upper Intermediate).
• Familiarity with online conferencing platforms.

Responsibilities

• Conduct effective student onboarding sessions.
• Assist corporate students for smooth learning processes.
• Monitor class progress to ensure successful completion.

Skills

Public speaking

Customer service

Operational coordination

Education

Bachelor's Degree in any major

Tools

Google Spreadsheet

Zoom

Google Meet

MS Teams

Job description

We are seeking a proactive and detail-oriented Business Operation Specialist to ensure the seamless execution of our learning programs, particularly for our corporate (B2B) clients.

📋 Key Responsibilities

• Student Onboarding: Conduct effective student onboarding sessions (online and offline).
• B2B Client Support: Assist corporate students to ensure a smooth, end-to-end learning process.
• Operational Monitoring: Monitor class progress to ensure successful completion and high-quality delivery.
• Platform Management: Ensure students efficiently utilize the Student Dashboard, including class booking.
• Troubleshooting: Provide immediate support and resolve issues encountered by students or teachers during classes.
• Internal Coordination: Serve as a key liaison to coordinate effectively across departments (Business Team, Tech & Prod, and other Ops Teams).

✅ Qualifications & Requirements Essential Requirements

• Education: Bachelor's Degree (S1) in any major (preferably Communication, Business Administration, or Management).
• Experience: Minimum 1 year of experience in a related field, specifically handling B2B clients/corporate accounts.
• Language Proficiency: Active English skills (oral and written) at a minimum of B2 level (Upper Intermediate).
• Tech Proficiency: Familiarity with online conferencing platforms (Zoom, Google Meet, MS Teams) and expert proficiency in Google Spreadsheet.
• Soft Skills: Strong public speaking skills, a genuine passion for handling students/customers, and passionate about administration/operational tasks.

Work Arrangement

• Willingness to work in shifts.
• Fully on-site work arrangement is mandatory.