Business Analyst Assistant Manager

PT.INTERNATIONAL SERVICES PACIFIC CROSS; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading health insurance provider in Jakarta Selatan is seeking an experienced IT Business Analyst to collaborate with stakeholders and drive system transformation. The ideal candidate will possess a minimum of 5 years of experience in the health insurance domain, strong analytical skills, and fluency in English. Responsibilities include translating business needs into system requirements, identifying improvement opportunities, and maintaining documentation. This position supports policy administration and claims enhancement in the health insurance sector.

Qualifications

• Minimum 5 years of experience as an IT Business Analyst in health insurance.
• Strong proficiency in English.
• Experience with policy administration systems, claims systems, provider systems, or billing systems.

Responsibilities

• Work with stakeholders to understand business needs and translate them into actionable system requirements.
• Identify improvement opportunities and deliver data-driven insights.
• Document current and future state processes.
• Create comprehensive test plans and document requirements.

Skills

Health insurance operations knowledge

Analytical skills

Stakeholder management

Strong communication

Leadership skills

English proficiency

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

We are seeking a highly skilled IT Business Analyst to work closely with stakeholders across multiple countries to understand business needs and drive system transformation within the health insurance domain. This role will play a key part in ensuring our portals and internal systems are accurately designed, optimized, and aligned with business objectives.

The ideal candidate has deep expertise in health insurance operations, strong analytical capabilities, and the ability to collaborate effectively with cross-functional teams, including operational leaders and software developers.

Key Responsibilities

Work with stakeholders to understand business needs and translate them into actionable system requirements.

Identify improvement opportunities and deliver data‑driven insights to support strategic decision‑making.

Document current and future state processes, highlighting areas for efficiency, automation, and system enhancement.

Analyze business requirements and translate them into clear system designs, ensuring alignment with development teams.

Create comprehensive test plans, lead operational teams through testing cycles, and track progress against agreed timelines.

Develop and maintain documentation, including BRDs, FSDs, user stories, use cases, and process maps.

Collaborate closely with developers, operational teams, and senior stakeholders across multiple functions.

Lead discussions and requirements workshops, ensuring alignment of expectations across business and IT teams.

Support policy administration, claims, provider, membership, and billing system enhancements as required.

Required Skills & Qualifications

Minimum 5 years of experience as an IT Business Analyst in the health insurance industry (mandatory).

Strong proficiency in English (mandatory).

Strong understanding of core health insurance operations, including:
underwriting, policy administration, endorsements, membership management, claims processing, benefit structures, and provider networks.

Experience working with policy administration systems, claims systems, provider systems, or billing systems.

Strong communication, leadership, and stakeholder management skills.

Ability to work independently, prioritize tasks effectively, and lead requirements discussions with senior stakeholders.

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field.

International Services Pacific Cross is a company that focuses on the development of health insurance business in Indonesia. Previously known as Indrapura Pacific Cross, the company was established in March 2010 and has been supporting partners in product development, sales support, customer service, and policy and claims administration for medical and travel insurance programs, both for individuals and group schemes. International Services Pacific Cross is a subsidiary of Pacific Cross Insurance – a multi-line insurance underwriter with deep historical roots in the region and a tradition of providing health insurances and healthcare services to the people of Asia and the world. Established since June 1990, the company has maintained a widely known reputation for quality service among its clients while continuously offering attractive rates, with sister companies in Thailand, Philippines, Vietnam, and other operating entities in Hong Kong, Pacific Cross Insurance has been part of a wider group of insurance companies specializing in operations across Asia.