Branch Service Operation Manager (Flying - Jakarta)

PT Bank JTrust Indonesia, Tbk; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading bank in Indonesia is seeking a Branch Service Operation Manager in Jakarta to ensure operational readiness and compliance with regulatory standards. The successful candidate will have at least 5 years of experience in the banking industry and a Bachelor’s degree in a related field. Responsibilities include supervising staff, reviewing financial statements, and supporting branch growth through effective transaction processes. This role requires strong management skills and a commitment to operational excellence.

Qualifications

• Minimum 5 years of experience as a Branch Service Operational Manager in the Banking industry.
• Strong understanding of internal policies, Bank Indonesia, and OJK regulations.
• Ability to manage branch staffing, discipline enforcement, and employee development.

Responsibilities

• Ensure branch operational readiness and compliance.
• Review and validate financial statements and transaction bookkeeping.
• Supervise operational staff to achieve accuracy and prevent fraud.
• Support branch growth with SOP-compliant transaction processes.
• Manage and safeguard daily operational reports and documentation.

Skills

Branch operational readiness

Coordination

Compliance with regulations

Staff supervision

Transaction processing

Education

Bachelor’s Degree in a related major

Job description

Branch Service Operation Manager (Flying - Jakarta)

Ensure branch operational readiness, effectiveness, and full compliance with internal policies, Bank Indonesia, and OJK regulations.

Review and validate daily balance sheets, profit & loss statements, and transaction bookkeeping in accordance with accounting standards.

Coordinate, supervise, and evaluate operational staff to achieve accuracy, zero findings, and zero fraud.

Support branch business growth by ensuring high-quality, prudent, and SOP-compliant transaction processes.

Supervise the proper use of securities, general expenses, and administrative costs.

Analyze, respond to, and follow up on Internal Audit, External Audit, and Quality Control findings, including Exception Handling.

Implement and monitor AML/CFT programs and all applicable operational SOPs at the branch.

Review, approve, and safeguard daily operational reports, balance sheet backups, CCTV recordings, and BCP documentation.

Manage branch staffing, including task allocation, discipline enforcement, coaching, performance evaluation, and employee development.

Authorize and sign operational transactions, bank documents, and payment systems (LLG, RTGS, RAK) in accordance with delegated authority limits.

Requirements

1. Prior experience as a Branch Service Operational Manager minimum 5 (five) years in the Banking industry.
2. Education minimum S1 (Bachelor’s Degree) from the related major.
3. Willing to be placed at Head Office and to be mobile to branches as needed.