Branch Manager English Academy - Samarinda - Pahlawan

Ruangguru for Business; Samarinda; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

An educational service company in Indonesia is seeking a branch manager to coordinate operations, lead marketing initiatives, and oversee customer satisfaction. The ideal candidate has a Bachelor's Degree, strong leadership skills, and experience in sales or educational environments. Fluency in Bahasa Indonesia and English is required. This role provides an opportunity to make a significant impact on student engagement and loyalty.

Qualifications

• Leadership experience in Sales & Marketing/Business Development/Business Operations is advantageous.
• Experience in handling a team.
• Previous experience as an English teacher is desirable.

Responsibilities

• Coordinate and manage branches ensuring smooth operations.
• Lead activity initiatives within branches to drive student engagement.
• Manage the customer experience end-to-end to ensure satisfaction.

Skills

Leadership skills

Communication skills in Bahasa Indonesia and English

People management

Education

Bachelor’s Degree in any major

Job description

Job Descriptions

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue
• Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty

Job Requirements

• Bachelor’s Degree in any major
• Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start-up environment is advantageous)
• Good knowledge of people management and experience in handling a team
• Strong communication skills in Bahasa Indonesia and English
• Previous experience as an English teacher is desirable