Bilingual Contact Center Licensed Healthcare Professional

Alphanumeric Systems; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading healthcare support company is seeking a remote Bilingual Contact Center Licensed Healthcare professional fluent in Spanish and English. This role involves handling medical inquiries and requires an active U.S. clinical license. Candidates will support a long-standing pharmaceutical client and must demonstrate strong clinical judgment, documentation accuracy, and compliance discipline in a regulated environment. Ideal professionals will have experience in clinical settings and excellent communication skills. Competitive pay is offered.

Qualifications

• Active U.S. clinical license required.
• Experience in pharmaceutical or clinical environments preferred.
• Knowledge of adverse event reporting is beneficial.

Responsibilities

• Respond to inbound medical and product inquiries.
• Perform Adverse Event and Product Quality Complaint intake.
• Document all interactions accurately.
• Provide empathetic and appropriate communication.

Skills

Fluent or professional proficiency in Spanish

Clinical judgment

Analytical and problem-solving skills

Written and verbal communication

Documentation accuracy

Education

Active U.S. license in good standing (RN, RPh, PharmD, PA)

Tools

Microsoft Office

Job description

Overview

Entry level, recently licensed professionals are invited to apply. Paid training provided.

📍 100% Remote (U.S.) | EST Hours M-F 8:30a-5:30p

💲 Pay Rate: $35.10/hour

Alphanumeric is hiring a fully remote Bilingual Contact Center Licensed Healthcare professional (Spanish/English) to support our long-standing pharmaceutical client of 20+ years. This is a clinical licensed healthcare professional role (non negotiable) supporting medical product information, adverse event reporting, and product quality complaint intake.

⚠️ This role requires an active U.S. clinical license (RN, RPh, PharmD, PA, etc.). Candidates without an active license will not be considered.

This position supports healthcare professionals and consumers by delivering accurate, compliant, and clinically appropriate medical product information in a regulated pharmaceutical environment.

This Is NOT a General Call Center Role

This is a medical product information support role and requires:

• Clinical judgment
• Knowledge of adverse event reporting
• Comfort working in regulated pharma environments
• Strong documentation and compliance discipline

Key Responsibilities

• Respond to inbound medical and product inquiries from healthcare professionals and consumers
• Perform Adverse Event (AE) and Product Quality Complaint (PQC) intake and documentation
• Apply clinical knowledge to assess, document, and route safety information appropriately
• Utilize knowledge management systems and multiple internal databases
• Identify root cause of inquiries and provide compliant, accurate responses
• Ensure strict adherence to regulatory, safety, and quality standards
• Document all interactions accurately and thoroughly
• Provide professional, empathetic, and clinically appropriate communication
• Meet quality, compliance, and productivity metrics in a structured environment

Job Requirements

Required Qualifications

⭐ Fluent or professional proficiency in Spanish

• Active U.S. license in good standing in one of the following:
• RN, RPh, PharmD, PA, or equivalent clinical degree

• Experience in one or more of the following preferred
• Pharmaceutical / biotech
• Medical Information
• Clinical nursing or pharmacy environment
• Drug safety, quality, or regulated clinical support role

• Experience Or Familiarity With
• Adverse Event reporting
• Product Quality Complaint handling
• GMP / cGMP environments
• Regulated documentation standards

• Soft Skills
• Clinical judgment
• Analytical and problem-solving skills
• Written and verbal communication
• Documentation accuracy
• Computer skills (Microsoft Office; Excel preferred)

Nice to have

• Prior Experience In
• Medical Information Contact Centers
• Drug Safety / PV
• Clinical support hotlines
• Pharma or biotech call centers