Benefits Operations Specialist - US

Remote; Indonesia; Remote; IDR 545.241.000 - 1.226.794.000; Full time

Job summary

A global HR solutions provider is seeking a Benefits Operations Specialist to join their fully remote Benefits team. The role involves processing HR operations for international employee benefits and providing exceptional customer support through various platforms like Zendesk. Candidates should have strong organizational skills, excellent communication abilities, and proficiency in relevant tools. The position offers a competitive salary range of $32,600 – $73,350 USD annually.

Benefits

Budget for local in‑person social events

Co‑working space budget

Qualifications

• Experience in HR Operations – employee Benefits.
• Strong verbal, written, and interpersonal skills.
• Ability to work in a fast‑paced environment and multi‑task effectively.
• You're driven to meet deadlines.

Responsibilities

• Process and solve tickets and escalations in Zendesk/e‑mail.
• Execute with care and precision data related tasks.
• Help define/detail and execute on Standard Operating Procedures.
• Maintain the operations process documents.
• Constantly research and systematically distill written knowledge in Notion.

Skills

HR Operations experience

Customer service orientation

Organizational skills

Time management skills

Fluent English

Proficiency in Zendesk

Proficiency in Notion

Proficiency in Slack

Proficiency in Google suite

Job description

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.

In your role, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. Check out the 90+ countries in which we already operate here.

You will report to our Benefits Operations Manager.

What you bring

• Experience in HR Operations – employee Benefits
• Obsessed to provide an excellent customer service experience
• Strong organizational and time management skills
  • You constantly prioritize workloads
  • You thrive to meet deadlines
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
• Ability to work in a fast‑paced environment and multi‑task effectively
• Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
• Writes and speaks fluent English
• It’s not required to have experience working remotely, but considered a plus

Key responsibilities

• Process and solve tickets and escalations in Zendesk/e‑mail
  • Provide delightful support to Employees and Clients re: Benefits in multiple areas
    • Benefits plans key attributes, including pricing, coverage and claims
    • Benefits plans enrolment and unenrollment
    • Benefits invoicing / billing
    • Benefits Remote platform
    • Benefits vendors’ platforms
• Execute with care and precision data related tasks (preparation, entry, download etc.)
• Help define/detail and execute on Standard Operating Procedures
• Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
• Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
• Maintain the operations process documents and be able to find automation possibilities to streamline process
• Constantly research and systematically distill written knowledge in Notion
• Be able to go from “scout to scale” and actually start things up and get things done
• Be an internal and external champion of Remote’s values and Benefits team’s goals

Practicals

• You’ll report to: Benefits Manager
• Team: Operations – Benefits
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

• (async) Profile review
• Interview with recruiter
• Interview with Senior Manager, Benefits Solutions
• Interview with Manager, Benefits Solutions

Salary range

The annual salary range for this full‑time position is $32,600 – $73,350 USD.

Diversity and Inclusion

At Remote, we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under‑represented group to apply, and we prioritize a sense of belonging. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable.

As a global company, each country works differently, but some benefits/perks are for all Remoters: budget for local in‑person social events or co‑working spaces.