Bell Driver

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel chain in Indonesia is seeking a Guest Experience Agent to ensure seamless service for guests. Responsibilities include anticipating guest needs, managing luggage, and providing information about local areas. The ideal candidate has hospitality experience, a driving license, and fluency in the national language and English. Join us to be part of creating memorable guest experiences in a beautiful resort setting.

Qualifications

• Minimum of 1 year prior experience in an international hotel chain is essential.
• Recognized driving license held for at least 2 years.
• Fluency in a third language is an added advantage.

Responsibilities

• Anticipate guest needs and exceed guest expectations.
• Help guests with their vehicles and luggage upon arrival.
• Handle transportation requests and ensure timely follow-up.
• Communicate with front office regarding guest needs.
• Ensure the safety of guests' property during shifts.

Skills

Fluent in the national language

Good working level of English

Understanding of the local environment

Education

Vocational diploma or degree in hospitality

Job description

Overview

Company Description: Mövenpick Resort & Spa Bintan Lagoon overlooks the scenic South China Sea. The resort will introduce Swiss-inspired hospitality to Bintan, featuring 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces, and a wellness village with a gym, a spa, and a Kid Club.

Job Description: This position is responsible for creating a seamless, memorable and safe experience for all guests upon arrival, during stay and when guests depart from the hotel.

Responsibilities

• Anticipate guest needs and exceed guest expectations.
• Recognize and appreciate repeat guests and elite members.
• Continuously learn and grow with strong product knowledge; able to answer guest inquiries confidently.
• Embrace and take pride in being part of the Mövenpick Hotel.
• Help guests as they arrive at the hotel, taking charge of their vehicle and luggage.
• Handle ad hoc taxi/transportation requests and ensure timely follow-up.
• Ensure that vehicles can circulate freely at the front entrance and manage the entrance queue to avoid jams.
• Ensure smooth transfer of guests' luggage on arrival and departure within the specified timing and operating standards.
• Understand local areas, surroundings and communities; respond to guest queries professionally.
• Note additional instructions for guests or information about arrival/departure.
• Communicate with the front office and guest relations; follow standard operating procedures relevant to luggage/storage.
• Handle all guest belongings with extra care; manage the storage room efficiently.
• Be well versed in using the property management system; escort guests to rooms and explain room facilities and hotel services confidently.
• Assist guests with courier services, embarkation requirements, babysitting requests, and other needs.
• Deliver newspapers to guests’ rooms upon request in a timely manner; ensure email correspondence is followed up promptly.
• Stay informed about happenings in the hotel and surrounding areas; provide information about local events and sightseeing, and make travel arrangements as needed.
• Upsell and cross-sell hotel products; understand the hotel’s lost-and-found policy and communicate hotel rules and regulations confidently.
• Make restaurant reservations, map directions, and book tours per guest instructions following standard operating procedures.
• Arrange transportation/taxi services for guests and follow up to prevent delays.
• Follow all standard operating procedures and hotel rules and regulations; be able to move and lift heavy items up to 20 kg and stand, sit or walk for extended periods.
• Ensure the safety of guests' property (luggage, vehicles, keys, etc.); keep reception up-to-date on observations or problems during shifts.

Qualifications

• Vocational diploma or degree in hospitality is an advantage.
• Minimum of 1 year prior experience in an international hotel chain is essential.
• Fluent in the national language and a good working level of English; ability in a third language is an added advantage.
• Recognized driving license held for at least 2 years.
• Understanding of the local environment and surroundings.

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.