Bell Captain

Anantara Hotels & Resorts; Ubud; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hospitality brand seeks a guest relations professional to oversee concierge operations and ensure guest satisfaction in Bali. Candidates should have a high school diploma, front office experience, and good communication skills. Strong English proficiency is required as the role involves interacting with guests and providing local information. This position offers a unique opportunity to work in a vibrant hospitality environment.

Qualifications

• Previous experience in Front Office required.
• Ability to exceed guest expectations.
• Providing timely follow-up on guest matters.

Responsibilities

• Ensure guest satisfaction is a priority.
• Oversee the efficient operation of the Concierge.
• Act as an information provider and hotel representative.

Skills

Good communication skills

Familiar with local information

Good level of English (verbal and written)

Education

High School Diploma

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.

Qualifications

• High School Diploma
• Previous experience in Front Office
• Familiar with local information such as transportation, attractions and airport information
• Good communication skills
• Good level of English both verbal and written