Bell Captain

Renaissance Hotels; Provinsi Bali; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

Renaissance Hotels in Bali invites a friendly and professional Bell/Guest Service Associate to welcome guests, assist with luggage, and coordinate transportation. You will maintain a neat appearance, answer questions, and direct guests to local attractions while providing attentive service in a fast-paced resort environment.

Based in Nusa Dua, this full-time role requires a minimum of 1 year in guest services or similar, and no professional license required.

Qualifications

• High School diploma or GED equivalent.
• At least 1 year of related work experience.
• Less than 1 year supervisory experience.
• License or Certification: None

Responsibilities

• Greet guests and inform them of property amenities, services, and hours of operation.
• Open doors and assist guests/visitors entering and leaving property.
• Assist with luggage storage and retrieval and transport luggage to/from guest rooms or bell area.
• Assist guests with loading/unloading luggage and arranging transportation (taxi, shuttle, limousine).
• Dispatch bell staff or valet staff as needed and communicate parking procedures to guests.
• Follow up with guests to ensure requests are met and maintain professional appearance and confidentiality.

Education

High School diploma or GED equivalent

Job description

Additional Information

Job Number26127079

Job CategoryRooms & Guest Services Operations

LocationKawasan Pariwisata Lot SW 4 & 5, Nusa Dua, Bali Bali 80361, Indonesia VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeNon-Management

Position Summary Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High School diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: Less than 1 year supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.