Barista

Chatime; Kota Yogyakarta; On-site; IDR 30.000.000 - 60.000.000; Full time

Job summary

Sebuah perusahaan minuman terkenal di Yogyakarta sedang mencari Barista yang mampu berkomunikasi dengan baik dan menangani keluhan pelanggan. Anda akan bertanggung jawab untuk menjawab panggilan, chat, dan email, serta memberikan informasi lengkap terkait produk. Pelamar diharapkan memiliki diploma dan kemandirian dalam bekerja. Jam kerja terdiri dari pagi, siang, dan sore.

Qualifications

• Menerima dan menjawab panggilan, chat, atau email pelanggan.
• Memberikan informasi terkait produk, layanan, dan kebijakan perusahaan.
• Menangani keluhan dan memberikan solusi.

Responsibilities

• Menjaga standar kualitas layanan sesuai KPI.
• Berkomunikasi dengan sopan dan jelas dalam bahasa Inggris.
• Mencatat laporan pelanggan dengan akurat.

Skills

Komunikasi yang jelas dan profesional

Kemampuan menangani keluhan

Kemandirian dalam kerja

Education

Diploma atau setara

Job description

Barista

• Selasa: Pagi, Siang, Sore
• Rabu: Pagi, Siang, Sore
• Jum’at: Pagi, Siang, Sore
• Sabtu: Pagi, Siang, Sore
• Minggu: Pagi, Siang, Sore

Sleman, Yogyakarta IDR30000000 - IDR60000000 Y Careers at Marriott

Marriott Customer Service

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue of F&B while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complementaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Customer Service

Job Description:

• Handle pre‑sales and after‑sales inquiries via call and email
• Manage customer inquiries, consultation request, order tracking, and complaints
• Ensure service quality meets SLA/KPI targets
• Communicate clearly and professionally in every interaction

Minimum Qualifications: Our client in the logistics industry is looking for Customer Service to support their international operations.

We are hiring 10 agents consisting of 6 English speakers and 4 Spanish speakers.

This role requires night shifts, but don't worry, you will be working remotely while connecting with clients worldwide.

As a Customer Service, you will handle customer inquiries, provide accurate information, and ensure a smooth pre‑sales and after‑sales experience. You will play a key role in maintaining customer satisfaction and supporting daily logistics operations.

Qualifications

• Diploma or Bachelor’s degree in any major
• Fluent in English is a must ; fluent in Spanish will be placed in roles that require it
• Minimum one year of experience in the logistics industry
• Strong resistance to pressure and ability to stay motivated under challenging situations
• Strong sense of responsibility, attention to detail, and excellent communication skills
• Comfortable working in a remote environment and on night shifts

Customer Service Admin

• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Jum’at: Siang, Pagi
• Minggu: Pagi, Siang

Customer Service Online

Customer Service Online

• Good attitude and good learner

Team Leader (Customer Service)

Responsibilities

• Supervise daily operations and agent performance
• Maintain intensive communication with the client and internal BPO manager to ensure alignment and performance.
• Prepare and submit operational reports on an hourly, daily, weekly, and monthly basis.
• Create and manage agent and team leader shift schedules.
• Develop and support agents through regular briefing, coaching, and performance reviews.

Qualifications

• Minimum education:
  Diploma (D3) or Bachelor’s Degree (S1)
  in any field.
• Minimum
  1 year of experience as a Team Leader
  in tier 1 and tier 2.
• Familiar with team monitoring and performance management.
• Strong analytical thinking and problem‑solving skills.
• Proficient in Microsoft Excel for reporting and scheduling purposes.

Customer Service – Indonesian

Jobdesk
- Menerima dan menjawab panggilan, chat, atau email pelanggan berbahasa Inggris.
- Memberikan informasi terkait produk, layanan, promo, atau kebijakan perusahaan.
- Menangani keluhan, memberikan solusi, dan melakukan follow‑up bila diperlukan.
- Mencatat laporan atau kasus pelanggan di sistem dengan akurat.
- Berkoordinasi dengan tim internal untuk penyelesaian masalah pelanggan.
- Menjaga standar kualitas layanan sesuai KPI (response time, handling time, CSAT).
- Berkomunikasi dengan sopan, profesional, dan jelas dalam bahasa Inggris.

The Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money.

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