Bali Hotel Duty Manager: Guest Experience Leader

InterContinental Hotels Group; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A major global hotel chain in Bali is seeking a Duty Manager to manage guest experiences and hotel operations. The ideal candidate will have a minimum Diploma and 2 years' experience in a leadership role. Excellent communication skills in English are required, along with a willingness to work evenings and weekends. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a collaborative environment.

Benefits

Competitive salary

Full uniform

Room discounts

Training programs

Qualifications

• 2 years' experience in front desk or guest service leadership.
• Ability to manage guest experiences and team performance.
• Willingness to work evenings and weekends.

Responsibilities

• Manage guest experiences, team performance, and hotel operations.
• Ensure team delivers memorable experiences.
• Resolve guest issues and be the first point of contact for emergencies.

Skills

Fluent in spoken and written English

Excellent communication

Problem solving

Motivational skills

Education

Minimum Diploma or equivalent

Tools

Hotel property management systems like Opera

Job description

A major global hotel chain in Bali is seeking a Duty Manager to manage guest experiences and hotel operations. The ideal candidate will have a minimum Diploma and 2 years' experience in a leadership role. Excellent communication skills in English are required, along with a willingness to work evenings and weekends. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a collaborative environment.