Attendant Parking

Pt Bangun Bersama; Kota Yogyakarta; Remote; IDR 6.000.000 - 9.000.000; Full time

Job summary

A logistics support company is hiring Customer Service Agents to handle pre-sales and after-sales inquiries while working remotely. Candidates should have a diploma or bachelor's degree and must be fluent in English, with a minimum of one year experience in the logistics industry. This role requires night shifts and offers an opportunity to connect globally with clients. Strong communication skills and the ability to perform under pressure are essential.

Qualifications

• Minimum one year of experience in the logistics industry.
• Comfortable working in a remote environment and on night shifts.
• Strong sense of responsibility.

Responsibilities

• Handle pre-sales and after-sales inquiries via call and email.
• Manage customer inquiries, consultation requests, order tracking, and complaints.
• Ensure service quality meets SLA/KPI targets.

Skills

Fluent in English

Strong communication skills

Attention to detail

Ability to work under pressure

Education

Diploma or Bachelor's degree

Job description

Customer Service

Job Description: Handle pre-sales and after-sales inquiries via call and email. Manage customer inquiries, consultation requests, order tracking, and complaints. Ensure service quality meets SLA/KPI targets. Communicate clearly and professionally in every interaction.

Minimum Qualifications

Our client in the logistics industry is looking for Customer Service to support their international operations.

We are hiring 10 agents consisting of 6 English speakers and 4 Spanish speakers. This role requires night shifts, but you’ll be working remotely while connecting with clients worldwide. As a Customer Service, you will handle customer inquiries, provide accurate information, and ensure a smooth pre-sales and after-sales experience. You will play a key role in maintaining customer satisfaction and supporting daily logistics operations.

Qualifications

• Diploma or Bachelor's degree in any major
• Fluent in English is a must; fluent in Spanish will be placed in roles that require it
• Minimum one year of experience in the logistics industry
• Strong resistance to pressure and ability to stay motivated under challenging situations
• Strong sense of responsibility, attention to detail, and excellent communication skills
• Comfortable working in a remote environment and on night shifts

Our Company

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory‑management, administration & back‑office processing, manufacturing, e‑commerce, and others. Our headquarters is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. Vision: Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also becoming a tech hub that educates and cares for its employees’ wellbeing, and collaborates with them for innovation and continuous improvement. Culture: We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture. Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most: Willing to Learn: You learn rapidly and eagerly; Observant – You listen well and seek to understand before reacting; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures; Knowledgeable – You are good at using data, take smart risks and think strategically; Excellent – You are reliable, demonstrate strong performance and thirst for excellence; Teamwork – You contribute, nurture, and make time to help colleagues; Humble – You are quietly confident and openly humble; Integrity – You are known for authenticity, transparency, and admit mistakes freely; Creative – You are curious, open minded in search of new ideas and suggest better approaches; Service – You seek what is best for KST, rather than what is best for yourself or your group.

Notice

" and the Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money."