ASTA - Central Tower Operator

PT Adi Sarana Armada, Tbk; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Sebuah perusahaan layanan transportasi terkemuka di Indonesia mencari individu berpengalaman untuk posisi Call Center. Tanggung jawab meliputi menyelesaikan masalah pelanggan dan menangani pertanyaan mereka. Kualifikasi yang dibutuhkan adalah memiliki mindset pelayanan, pengalaman minimal 1 tahun sebagai Call Center, dan pendidikan minimal D3/S1. Posisi ini menawarkan kesempatan untuk berkontribusi dalam perusahaan yang telah berkembang pesat.

Qualifications

• Pengalaman minimal 1 tahun di bidang Call Center/Solution Center lebih disukai.
• Memiliki kemampuan menyelesaikan masalah dan keluhan pelanggan.

Responsibilities

• Membantu menyelesaikan masalah atau keluhan pelanggan.
• Menjawab keluhan dan pertanyaan dari pelanggan.

Skills

Pelayanan pelanggan

Berpengalaman sebagai Call Center/Solution Center

Mindset pelayanan

Education

Minimal D3/S1 semua jurusan

Job description

Job Descriptions:

• Membantumenyelesaikan permasalahan atau keluhan dari pelanggan terkait masalah yang dihadapi
• Menjawab keluhan dan pertanyaan dari pelanggan

Job Qualifications

• Memiliki mindset pelayanan (service mindset)
• Berpengalaman sebagai Call Center/Solution Center minimal 1 tahun (lebih disukai berpengalaman di bidang otomotif)
• Minimal D3/S1 semua jurusan

Manufacturing, Transport & Logistics 101-1,000 employees

ASSA (PT Adi Sarana Armada Tbk) is one of the largest transportation service companies with highest growth in Indonesia. ASSA provides transportation solutions that encompass car rental for individuals and corporations, logistic transporter, and driver management services.

Initially, ASSA was established in 2003 with a starting fleet of 819 vehicles under the name of Adira Rent. In October 2010, our company officially transformed to ASSA, with the main commitment to always provide the best service quality and be the “Trusted Partner in Transportation Services”. The quality management, environmental management, and occupational health and safety systems are also improved and realized through obtaining the certifications of ISO 9001, ISO 14001, OHSAS 18001 & UKAS.

With our rapidly growing business, ASSA now manages more than 19,000 vehicles and 4,000 drivers, serving over 1,000 corporations throughout Indonesia. We have also expanded our operational network to most major cities. We aim to assure a smooth fleet operation through over 690 authorized service centers, backed by the 24/10 support from ASSA Solution Center.