Asst. Customer Facing Manager GT Eastern Java (6-Month Contract)

Unilever; Tangerang; On-site; IDR 167,400,000 - 234,360,000; Part time

Job summary

Unilever in Grha Unilever, Indonesia, seeks an Asst. Customer Facing Manager GT Eastern Java on a 6-month contract.

You will serve as the primary Supply Chain partner for the Customer Development team and distributors in Eastern Java, driving improvements in service KPIs and resolving issues with data-driven analysis. You will manage end-to-end order-to-cash processes, strengthen governance across customer portals and logistics, and lead automation and continuous improvement initiatives while

Qualifications

• Undergraduate degree in Supply Chain/Engineering/Business related fields.
• At least 2 years working experiences in supply chain.
• Strong stakeholder management capability.
• Negotiation and objection management with risk awareness.
• Creative problem solving across the value chain.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary Supply Chain partner and point of contact for Customer Development team and distributors in Eastern Java.
• Drive improvements in service KPIs such as DR, NMSM, and operational savings.
• Manage end-to-end order-to-cash process and resolve customer issues with data-driven analysis.
• Strengthen governance across Customer Portal processes, reverse logistics and fulfilment activities.
• Lead automation and continuous improvement initiatives within Customer Facing GT.
• Collaborate with internal teams and external partners to ensure reliable customer service.

Education

Undergraduate degree in Supply Chain/Engineering/Business related fields

Job description

Job Title : Asst. Customer Facing Manager GT Eastern Java (6-Month Contract)

Work Location : Grha Unilever

About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Key Responsibilities

• Serve as the primary Supply Chain partner and point of contact for Customer Development team and distributors in Eastern Java.

• Drive improvements in key service KPIs, including DR, NMSM, and operational savings.

• Manage the end-to-end order-to-cash process and resolve customer issues through timely, with data-driven analysis.

• Strengthen governance across Customer Portal processes, reverse logistics, and other fulfilment activities.

• Lead automation and continuous improvement initiatives within Customer Facing GT.

• Collaborate closely with internal Customer Experience, Logistics, Planning, Quality, Customer Development, distributors, and external logistics partners to ensure reliable customer service.

Requirements

• Undergraduate degree in Supply Chain/Engineering/Business related fields

• At least 2 years working experiences in supply chain

• Strong stakeholder management capability

• Negotiation, Objection Management: Ability to find common ground and commercially acceptable solutions, with risk identification and management.

• Creative Problem Solving: awareness and intervention through the value chain to seek disruptive, impactful solutions.

• Personal Effectiveness: Strong persistency and directing skill, effective and proven strategic planning, ability to learn quickly, handle multiple tasks and assignments simultaneously, resilient and determined towards success. Calm in the face of ambiguity

• Proficient with productivity tools, data analysis, create insights from data.

• Excellent verbal and written communication skills

Curious about what it’s really like to work at Unilever? Explore our Life at Unilever : https://careers.unilever.com/en/CustomerStrategyandPlanning?utm_source=Workday+&utm_medium=Job+Ad&utm_campaign=GAI+ and meet the people shaping our culture.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.