Associate QA and Customer Support

Rakuna; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An HR technology company is looking for a Quality Assurance and Customer Success professional in Indonesia. The role includes testing technology products, onboarding new customers, and ensuring quality standards. Candidates should have 1-2 years of QA experience, knowledge of test management software, and excellent communication skills in English. Join a dynamic team and contribute to customer satisfaction through innovative solutions. Apply now to be part of a culture that values flexibility and ownership.

Benefits

Dynamic team environment

Career development opportunities

Flexible work culture

Monthly performance reviews

Qualifications

• At least 1-2 years of QA experience.
• Good knowledge of QA methodologies.
• Ability to work autonomously and in a team.
• Working proficiency in verbal and written English.

Responsibilities

• Write and document all test plans from requirements.
• Test and analyze technology and mobile products.
• Onboard and support new customers.
• Collect and analyze end-user feedback.

Skills

Test management software

Programming languages

Web-based testing frameworks

Customer service skills

Attention to detail

Tools

Selenium WebDriver

JIRA

Git

Job description

Rakuna is an HR technology company based in Silicon Valley, US with APAC office in Vietnam providing total recruiting software solutions for employers in North America. Our mission is to help companies recruit seamlessly.

We are continuing to expand our product suites to include recruiting tools that boost your team's productivity and hiring speed.

Want to be part of a transformative, learning culture that drives innovation? Join us!

Job Description

1. Scope of work:

1.1. Quality Assurance

In this role, you will be responsible for testing technology products and mobile device products – work very closely within the development team and business stakeholders to ensure solutions adhere to quality standards established by the company. Key activities include:

Write and document all test plans from the requirements, specifications and test strategies

Create and perform test campaigns whenever it is necessary to fit in the overall planning

Replicate/reproduce, test, analyze, and document all errors arise from customer feedback

Use versioning systems to code test scripts

Use bug tracking database to report bugs

Raise an alert when an important issue is likely to put in jeopardy the whole project

1.2. Customer Success

We combine this role into QA to allow the product team to access insights and feedback from customers quickly. In this role, you will be responsible for testing technology products and mobile device products – work very closely within the development team and business stakeholders to ensure solutions adhere to quality standards established by the company.

Key Functions:

Along with the Sales team, become the company’s main representative for prospective and existing customers (partners/end-users)

Onboard new customers and check, support, and respond to queries from customers in a timely and accurate manner

Follow up with partners/end-users to ensure their technical issues are resolved

Respond to customer complaints and address emerging issues.

Collect, and analyze end-users feedbacks and share it with our Product, Sales, and Marketing teams

Share feature requests and effective workarounds with team members

Test post-production releases of new/upgraded features before announcing them to customers

Collaborate effectively with the tech and marketing team to produce manuals/ instruction materials for smooth customer onboarding & self-learning.

Actively engage customers with content that will help them utilize our product features

Support in sales activities when relevant

Qualifications

Must have:

• At least 1-2 years of QA experience
• Good working knowledge of test management software, programming languages, and QA methodologies
• Experience using web-based and mobile testing frameworks (ex: Selenium WebDriver)
• Ability to work autonomously and in a team
• Keen attention to details
• Determination and tenacity to commit to the end when solving issues
• Working proficiency and communication skills in verbal and written English
• Availability to be on call in the evening to take care of US customers
• High work flexibility and ownership (We don’t count every single hour you show up at the office, what we care about is whether you are able to achieve your KPI and meet your objectives each month).

Nice to have:

• Familiar with Agile development
• Experience using project tracking software (eg: JIRA)
• Experience using version control systems (eg: Git or Mercurial)
• Experience as a Customer Success Executive or similar Customer Service role using English is a plus

Additional Information

• Be a part of a young, dynamic, multinational, and multifunctional team that serves global customers with new everyday challenges.
• Join a fast-paced, goal-driven work culture that is committed to long-term career development.
• Monthly 1-on-1 performance reviews with your supervisor/manager to ensure you meet your goals and receive the support needed to succeed in your position.
• High work flexibility and ownership (We don’t track every hour you’re at the office; what matters more is whether you can complete your tasks each month).

Work directly at the office: 156 Viet Hung, Long Bien, Hanoi.

How to apply: Submit your resume to apply. Only qualified and shortlisted candidates will be contacted.