Associate, Payroll Client Services - APAC

Remote; Indonesia; Remote; IDR 321.744.000 - 723.718.000; Full time

Job summary

A global employment solutions company is looking for an Associate in Payroll Client Services. This remote position in APAC involves managing payroll queries and providing excellent customer service. Ideal candidates should possess payroll knowledge, strong communication skills, and a collaborative mindset. Competitive compensation and flexible work-life balance offered, with a salary range of $19,250 - $43,300 USD.

Benefits

Budget for local social events

Work-life balance

Access to training programs

Qualifications

• Experienced in payroll tools and systems.
• Ability to explain complex information simply.
• Experience working remotely is a plus.

Responsibilities

• Triage incoming support tickets ensuring timely response.
• Handle payroll inquiries about payslips and deductions.
• Manage live messaging channels to support employees.
• Maintain organized ticket documentation.
• Collaborate with Payroll Specialists for complex issues.
• Identify recurring issues for continuous improvement.
• Assist in maintaining knowledge base articles.

Skills

General knowledge of payroll practices

Handling high volume payroll queries

Customer service excellence

Investigative skills

Clear communication skills

Proactive and collaborative mindset

Fluent English

Job description

Associate, Payroll Client Services - APAC

Remote-Hong Kong

About Remote

Remote is solving modern organizations’s biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

• An opportunity to continue build and advance your career in payroll and customer service, within a fast-paced, innovative company.
• Contribute to a company making a global impact on the future of work.
• Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
• Opportunities for continuous learning and career development, with access to training programs and mentorship.
• Competitive compensation and benefits.

What you bring

• General knowledge of payroll practices and processes, with an understanding of country-specific regulations and terminology.
• Experience in handling high volume payroll queries, especially in relation to payroll tools, systems, or platforms.
• A strong focus on customer service excellence, with the ability to provide empathetic, accurate, and timely responses to internal stakeholders.
• Solid investigative skills to identify root causes of payroll-related issues and ensure accurate resolution or escalation.
• Clear and professional communication skills, both written and verbal, with the ability to explain complex information in a simple, user-friendly way.
• A proactive and collaborative mindset, comfortable working in a fast-paced, cross-functional environment.
• Writes and speaks fluent English.
• It's not required to have experience working remotely, but considered a plus.

Key Responsibilities

• Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs).
• Handle payroll inquiries, providing clear, accurate, and prompt support on a range of topics including payslips, deductions, and tax documentation.
• Manage live messaging channels to support employees in real time, escalating issues when necessary.
• Maintain detailed and organized ticket documentation, ensuring all interactions and resolutions are logged accurately.
• Collaborate with Payroll Specialists and Operations teams to ensure smooth handover and resolution of complex issues.
• Identify recurring issues or trends and flag them for review to support continuous improvement in payroll processes and support workflows.
• Assist in maintaining internal knowledge base articles and FAQs to promote self‑service and reduce repeat inquiries.

Practicals

• You’ll report to: Manager, Payroll Client Services
• Team: Payroll Client Services
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC in GTM +8 or +7 timezone

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap‑labor practices and therefore we ensure to pay above in‑location rates. We hope to inspire other companies to support global talent‑hiring and bring local wealth to developing countries.

The annual salary range for this full‑time position is

$19,250 - $43,300 USD

Our full benefits & perks are explained in our handbook at atremote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• budget for local in‑person social events or co‑working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async .

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life‑work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

• Please fill out the form below and upload your CV with a PDF format.
• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
• If you don’t have an up‑to‑date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under‑represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable.

Voluntary Self‑Identification Questions

Remote is an Equal Employment Opportunity employer and as such it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences. Through the below self‑identification survey, we invite you to share your demographic information. This information will be used to ensure that our hiring process is inclusive and that people of all backgrounds are represented in our talent pool. All answers are anonymous and will not be tied to your job application or candidate profile.