Associate IT Data Centre Operations Analyst

NTT; Daerah Khusus Ibukota Jakarta; On-site; IDR 166.777.000 - 250.167.000; Full time

Job summary

A global technology services leader is seeking an entry-level IT Data Center Operations Analyst to support data center operations. This role involves technical support, troubleshooting, and installation of hardware and software. Candidates should have a Bachelor’s degree in IT and some knowledge of data center applications. Strong communication and analytical skills are essential. The position is on-site in Jakarta.

Qualifications

• Entry-level experience in data center operations and applications.
• Relevant experience in server and non-desktop computer hardware.
• Strong understanding of IT and data center operations.

Responsibilities

• Ensure IT services meet operational SLAs.
• Provide technical support for data center operations.
• Perform installation and maintenance of computer systems.
• Track system performance metrics.
• Analyze IT systems for improvement opportunities.
• Participate in IT infrastructure project development.

Skills

Knowledge of data center applications and systems

Proficiency in hardware and software systems

Ability to analyze system performance data

Effective communication skills

Analytical and problem-solving skills

Project management skills

Education

Bachelor's degree in Computer Science or Information Technology

ITIL foundation certification

CNET and CDCDP certifications

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate IT Data Center Operations Analyst is an entry level subject matter expert and is typically responsible for learning the skills to provide technical support for data center operations, installing and troubleshooting server hardware and software, and ensuring system security and performance. This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.

Key responsibilities:

• Follows operational processes and ensures that IT services and infrastructure meets operational service level agreements (SLAs).
• Provides non-routine technical support for computer / IT data centre operations, including troubleshooting software and hardware failures.
• Performs installation, repair, and preventative maintenance of computer systems and related technologies.
• Tracks and records system performance and utilisation metrics.
• Analyses IT systems to identify areas for improvement and developing solutions to optimise business processes and IT operations.
• Participates in the development of IT infrastructure projects.
• Maintains access control, data integrity, and file system security for computer / data centre environment.
• Performs any other duties as required by the IT Operations management team.

To thrive in this role, you need to have:

• Some knowledge of data center applications and systems.
• Some proficiency in hardware and software systems like servers, networks and databases.
• Ability to collect and analyse system performance data to identify issues and improve IT systems.
• Ability to effectively communicate technical information to non-technical people.
• Good communication skills, both written and verbal.
• Good analytical and problem-solving skills to troubleshoot issues and devise efficient solutions.
• Developing project management skills.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Computer Science or Information Technology or related field.
• Relevant vendor certifications such as ITIL foundation.
• Additional beneficial certifications such as CNET and CDCDP etc.

Required experience:

• Entry level experience in data center applications, as well as server and non-desktop computer hardware, software, systems and other resources within a data center setting.
• Relevant experience in a similar role, with strong understanding of IT and data center operations.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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