Associate Executive - Land Transport, Customer Service

DB Schenker; Nusa Jaya; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global logistics company is seeking a Logistics Customer Service Coordinator in Indonesia, Maluku Utara, Nusa Jaya. This role involves supporting daily customer service functions such as resolving service-related issues and coordinating internal teams to ensure smooth transport operations. The ideal candidate should hold a relevant degree, have a strong command of logistics processes, and possess excellent communication skills. The company offers opportunities for career development in a fast-paced logistics environment.

Qualifications

• Proficiency in MS Office and logistics management software.
• Strong knowledge of customer service operations in logistics and transport.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Ensure smooth coordination between customer service, warehouse, and transport teams.
• Act as the first point of contact for customer inquiries related to shipments.
• Maintain accurate records of customer interactions and service issues.

Skills

Strong communication skills

Problem-solving capabilities

Ability to work under pressure

Analytical skills

Negotiation skills

Education

Bachelor’s degree or Diploma in Logistics or related field

Tools

MS Office (Excel, Word, Outlook)

Logistics management software

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Job Overview

This role is responsible for supporting daily customer service functions related to logistics and transport operations. It ensures timely communication with customers, assists in resolving service-related issues, and coordinates with internal teams to facilitate smooth transport and delivery operations. The ideal candidate should have strong communication skills, problem-solving capabilities, and the ability to work in a fast-paced logistics environment.

Job Responsibilities (duties / tasks)

Trucking Management

• Ensure smooth coordination between customer service, warehouse, and transport teams.
• Monitor delivery schedules and optimize routing for efficiency.
• Ensure real-time tracking and communication of shipment status to customers.
• Assist in route planning and vehicle assignment to optimize delivery schedules.
• Ensure accurate documentation related to shipments, including invoices, delivery notes, and transport records.

Customer Service & Coordination

• Act as the first point of contact for customer inquiries related to shipments, deliveries, and service issues.
• Provide timely updates to customers regarding shipment status, delays, and expected delivery times.
• Address customer complaints, investigate issues, and coordinate with relevant departments for resolution.
• Maintain strong relationships with all stakeholders by ensuring excellent service and prompt responses.
• Ensure proactive communication with customers about service disruptions or schedule changes.
• Identify common customer concerns and suggest improvements to enhance service efficiency.
• Maintain strong relationships with key clients, ensuring high levels of satisfaction.

Documentation & Reporting

• Maintain accurate records of customer interactions, service issues, and resolution timelines.
• Assist in preparing daily, weekly, and monthly reports on service levels and customer satisfaction.
• Ensure compliance with company policies and procedures in all documentation processes.
• Support supervisor in data entry, invoice verification, and report generation.
• Monitor customer feedback and assist in implementing strategies for better service delivery.
• Ensure all activities comply with internal policies and industry regulations.
• Bachelor’s degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field
• Proficiency in MS Office (Excel, Word, Outlook) and logistics management software
• Strong knowledge of customer service operations in logistics and transport
• Strong problem-solving, analytical, and decision-making abilities
• Ability to manage multiple priorities and work under pressure in a logistics environment
• Strong communication and negotiation skills to handle escalations and client relations

To be considered for this position you must have valid rights to work and live in Malaysia.