Assistant Outlet Manager | AYANA Midplaza, JAKARTA

AYANA Hospitality; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Jakarta is seeking an Assistant Outlet Manager to oversee daily restaurant operations. The ideal candidate will manage ordering supplies, supervise staff, and ensure compliance with regulations. Strong customer service skills and previous experience in a similar role are essential. Flexibility to work evenings and weekends is required.

Qualifications

• Experience as a Restaurant Assistant Manager or similar role in hospitality.
• Familiarity with restaurant operations.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Manage kitchenware orders and vendor contracts.
• Supervise restaurant staff and prepare shift schedules.
• Ensure compliance with safety and hygiene regulations.

Skills

Restaurant management software

Customer service attitude

Communication skills

Team management abilities

Good math skills

Education

High school diploma

Additional certification in hospitality

Job description

Overview

We are looking for an Assistant Outlet Manager to ensure all daily activities run smoothly and efficiently. Assistant Outlet Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays. Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.

Responsibilities

• Research new wholesale food suppliers and negotiate prices
• Calculate future needs in kitchenware and equipment and place orders, as needed
• Manage and store vendors’ contracts and invoices
• Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Process payroll for all restaurant staff
• Supervise kitchen and wait staff and provide assistance, as needed
• Keep detailed records of daily, weekly and monthly costs and revenues
• Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback and recommend improvements to our menus

• Work experience as a Restaurant Assistant Manager or similar role in the hospitality industry
• Familiarity with restaurant management software
• Good math and reporting skills
• Customer service attitude
• Communication and team management abilities
• Availability to work within opening hours (e.g. evenings, holidays, weekends)
• High school diploma; additional certification in hospitality is a plus