Assistant Operations Manager

Pt Bloom & Grow Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A company in the operations sector located in Jakarta is seeking an experienced Operations Manager to oversee the Operations & Administration team. The ideal candidate will have a strong background in managing import/export operations and possess excellent leadership and communication skills. You will be responsible for ensuring compliance with Indonesian regulations and managing logistics effectively. The position requires fluency in English and Bahasa Indonesia, with at least 5 years of experience in a similar role.

Qualifications

• Minimum 5 years of experience in Operations, Import/Export, or Administration management.
• Strong understanding of Indonesian import and certification regulations.
• Proficient in English and Bahasa Indonesia (verbal and written).

Responsibilities

• Manage and oversee the Operations & Administration team in the Jakarta office.
• Act as the Smart Market Expert (SME) for all local import and regulatory matters.
• Oversee logistics management, including coordination of inbound shipments.

Skills

Leadership

Coordination

Communication

Understanding of Indonesian regulations

Problem resolution

Education

Bachelor's Degree in Business, Supply Chain, or related field

Tools

NetSuite

Job description

Manage and oversee the Operations & Administration team in the Jakarta office, ensuring smooth daily operations and effective coordination across departments.

Act as the Smart Market Expert (SME) for all local import and regulatory matters, including TPT, SNI, Forestry Licenses, Trademark Registry, declared value of goods, and related declaration documentation.

Handle all product certificate registrations and ensure all products are compliant and eligible for sale in Indonesia.

Review and compile Indonesian sewing labels and product labels for textile items to ensure compliance with local regulations.

Oversee logistics management, including coordination of inbound shipments and the performance of 3PL warehouse service providers, to ensure high service quality and problem resolution.

Maintain accurate stock records, stock quality control (QC), and ensure processes follow company SOPs.

Conduct annual stock audits for warehouses, offices, and consignment locations; consolidate and report the results.

Support the Sales Team through NetSuite (or relevant system) in managing invoices, order processing, stock-level monitoring, and delivery coordination for both local and Ex-HK orders.

Facilitate effective communication between the Sales, Operations, and Marketing teams to support overall business objectives.

Control operational costs within budget and ensure efficiency in daily processes.

Coordinate operational support for marketing activities such as expos and events.

Manage team structure, job allocation, and performance coaching, ensuring clear job descriptions and continuous development for team members.

Handle translation of company documents (English–Bahasa Indonesia) as required.

Provide regular feedback and promote continuous improvement of operating procedures and workflows.

Handle ad-hoc projects and cover duties of Operations colleagues in their absence.

Requirements

Bachelor’s Degree in Business, Supply Chain, or related field.

Minimum 5 years of experience in Operations, Import/Export, or Administration management.

Strong understanding of Indonesian import and certification regulations.

Proven experience managing 3PL and warehouse operations.

Excellent leadership, coordination, and communication skills.

Proficient in English and Bahasa Indonesia (verbal and written).

Familiar with NetSuite or similar ERP system is an advantage.

Jakarta, ID

Operations Manager

South Jakarta, Jakarta, ID