Assistant Manager Service Engineer

PT Oneject Indonesia; Desa Ciranjeng; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A medical service provider based in Cikarang is seeking a candidate to develop and enhance service systems for medical devices. The role involves installation, maintenance, troubleshooting, and user training. Candidates should be willing to travel to customer sites. Strong communication skills are essential for ensuring customer satisfaction.

Responsibilities

• Develop and improve the service system to enhance maintenance efficiency and service quality.
• Perform installation and configuration of medical devices at customer sites.
• Carry out preventive and corrective maintenance according to the established schedule.
• Conduct troubleshooting of technical issues and provide effective solutions.
• Prepare accurate and timely technical service reports.
• Provide basic user training related to device operation and maintenance.
• Maintain good communication and relationships with customers to ensure after-sales satisfaction.
• Willing to be based in Cikarang and travel to customer sites when required.

Job description

Develop and improve the service system to enhance maintenance efficiency and service quality.

Perform installation and configuration of medical devices at customer sites.

Carry out preventive and corrective maintenance according to the established schedule.

Conduct troubleshooting of technical issues and provide effective solutions.

Prepare accurate and timely technical service reports.

Provide basic user training related to device operation and maintenance.

Maintain good communication and relationships with customers to ensure after-sales satisfaction.

Willing to be based in Cikarang and travel to customer sites when required.