Assistant Manager, Retail Operation

PT Mitra Prosperindo Abadi; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A retail operations company in Jakarta Utara is looking for a candidate to oversee day-to-day activities and enhance operational efficiency. The role involves supervising staff, managing budgets, and implementing process improvements while ensuring compliance with policies and regulations. Candidates must have at least 5 years of retail operation experience, excellent communication skills, and be willing to work retail hours, including weekends.

Qualifications

• Minimum 5 years of Retail Operation experience handling several outlets or consignment counters.
• Willing to work during weekends and possess own transport.

Responsibilities

• Oversee day-to-day activities to meet quality and efficiency standards.
• Supervise, train, and mentor operational staff.
• Manage operational budgets and monitor expenses.

Skills

Excellent communication and interpersonal abilities

Good leadership and problem-solving skills

Good business acumen

Education

Minimum SPM Certificate

Diploma in Business / Retail Operation

Job description

Responsibilities

• Oversee day‑to‑day activities to ensure they meet quality and efficiency standards; troubleshoot and resolve issues promptly.
• Supervise, train, and mentor operational staff to enhance skills and maintain high performance.
• Assist in identifying and implementing operational strategies and process improvements to reduce waste and costs.
• Manage operational budgets, monitor expenses, and prepare regular reports on performance metrics (KPIs) for senior leadership.
• Enforce company policies and ensure adherence to health, safety, and industry‑specific regulatory requirements.
• Collaborate with other departments and external vendors to streamline workflows.

Requirements

• Minimum SPM Certificate; Diploma in Business / Retail Operation or related field of study.
• At least 5 years of Retail Operation experience handling several outlets / consignment counters.
• Excellent communication and interpersonal abilities.
• Good leadership and problem‑solving skills.
• Good business acumen.
• Willing to work under retail hours.
• Willing to work during weekends.
• Willing to travel and possess own transport.