Assistant Manager – IT Management PT. Buana Boga Nusantara

The Practice Consulting; Pluit; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A consulting firm in Jakarta is seeking an IT Operations Supervisor to oversee day-to-day IT operations and infrastructure management. The ideal candidate will ensure smooth technology functioning and lead project implementations for digitalization. Applicants should have a degree in IT and 3-4 years of relevant experience, alongside strong skills in network administration and troubleshooting.

Qualifications

• Minimum 3–4 years of experience in IT operations, infrastructure support, or system administration.
• Proficient in network administration including LAN/WAN, routers, firewall, VPN.
• Experience in implementing software/system upgrades and digitalization projects.

Responsibilities

• Supervise daily IT support operations and troubleshoot hardware/software.
• Monitor system availability and ensure uptime performance for critical applications.
• Assist in implementation of new digital tools and system enhancements.

Skills

Network administration

Troubleshooting

Analytical skills

IT documentation

Education

Bachelor’s Degree or Diploma in IT or related field

Tools

Microsoft Office

Google Workspace

Job description

To assist the Senior Manager of Technology & Innovation in managing day-to-day IT operations, infrastructure, and system improvements across the company. This role oversees IT support activities, vendor coordination, hardware and software administration, and ensures smooth functioning of technology systems to support business operations. The role also contributes to project implementation for digitalization and system enhancement initiatives.

Full-time position based at PT BBN Office (Jakarta), with periodic visits to outlets as required. May require extended hours during system implementation, troubleshooting emergencies, or infrastructure migration activities.

Department

Technology & Innovation

Reports To

Senior Manager of Technology & Innovation

Responsibilities

IT Operations & Support Supervision

• Supervise daily IT support operations, including troubleshooting hardware/software, network issues, and system access.
• Act as escalation point for issues unresolved by the IT support team.

Infrastructure & System Administration

• Support maintenance of IT infrastructure (server, network, firewall, CCTV, POS systems).
• Monitor system availability and ensure uptime performance for critical business applications.

Digital Solutions & System Improvement

• Assist in implementation of new digital tools and system enhancements (POS upgrades, ERP, automation tools, etc.).
• Conduct UAT (User Acceptance Test) and ensure proper deployment to users.
• Coordinate with IT vendors, managed service providers, and purchasing for IT-related procurement.
• Maintain IT asset inventory and licensing management (devices, software licenses, subscriptions).

IT Security & Compliance

• Ensure compliance with IT security policies, data protection practices, and user access management.
• Assist in policy documentation and implementation of cybersecurity and data backup routines.

Qualifications

• Bachelor’s Degree or Diploma (S1/D3) in Information Technology, Computer Science, Information System, or related field.
• Minimum 3–4 years of experience in IT operations, infrastructure support, or system administration (experience in multi-location retail/F&B preferred).
• Proficient in network administration (LAN/WAN, routers, firewall, VPN).
• Strong understanding of POS system management, IT asset maintenance, and troubleshooting.
• Experience in implementing software/system upgrades and digitalization projects.
• Good analytical and problem‑solving skills.
• Proficient in Microsoft Office / Google Workspace and IT documentation.