Assistant Manager Customer Lifecycle Management

INDODAX - Indonesia Digital Asset Exchange; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital asset exchange in Jakarta Selatan is seeking a Customer Journey Manager. This role involves optimizing the customer journey from initial awareness to long-term loyalty, developing lifecycle strategies, and ensuring a personalized experience across all touchpoints. The ideal candidate will have a bachelor's degree and significant experience in CRM and customer engagement roles.

Qualifications

• Minimum 3 years of experience in customer lifecycle management, CRM, or customer engagement roles.
• At least 2 years of hands-on experience in customer support or customer experience functions.
• Strong ability to interpret complex data.

Responsibilities

• Optimize the customer journey from awareness to loyalty.
• Develop strategies and implement targeted lifecycle campaigns.
• Ensure a seamless customer experience across all touchpoints.

Skills

Analytical skills

Problem-solving

Communication

Project management

Cross-functional collaboration

Education

Bachelor’s degree in relevant field

Tools

Salesforce

HubSpot

Marketo

Job description

A. Job Description

Responsible for optimizing the end-to-end customer journey—from initial awareness and acquisition to engagement, retention, and long-term loyalty. This role develops strategies, implements targeted lifecycle campaigns, and ensures a seamless and personalized customer experience across all touchpoints.

B. Qualifications

• Bachelor’s degree in Mathematics, Data Science, Information Systems, or a related field.
• Minimum 3 years of experience in customer lifecycle management, CRM, or customer engagement roles.
• At least 2 years of hands‑on experience in customer support, customer success, or customer experience functions.
• Strong analytical and problem‑solving skills with the ability to interpret complex data.
• Proficiency in CRM and marketing automation tools (e.g., Salesforce, HubSpot, Marketo).
• Excellent communication, project management, and cross‑functional collaboration skills.
• Ability to balance strategic thinking with operational execution.