Assistant Learning and Development Manager

Radisson Hotel Group; Batam; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading hospitality company in Batam seeks an Assistant Learning & Development Manager to enhance the training and development strategies aligned with business goals. The role involves creating memorable guest experiences through effective teamwork and communication. Candidates should demonstrate strong training abilities and a proven track record in similar roles, with a focus on achieving excellent guest satisfaction. Competitive benefits and opportunities for personal growth are provided, fostering a supportive workplace environment.

Benefits

Exclusive global hotel rates

Local perks and rewards

Career development opportunities

Qualifications

• Ability to effectively conduct learning activities.
• Achieve training scores by assigning training within the department.
• Proven track record in a similar role.

Responsibilities

• Participate in the development of Human Resources strategies.
• Monitor and implement training plans aligned with business strategies.
• Ensure employees attend all legally required training.

Skills

Team collaboration

Training and development

Multi-tasking

Communication

Attention to detail

Job description

Job Description

Charm, love to train, care for people development?

At RHG, your role participates in the development of Human Resources strategies which are aligned with the overall objectives of the Hotel, develops and implements strategies for Department, monitoring and implements training plans which are aligned with the Hotel’s business strategies.

As an individual, your uniqueness embraces and explores growth for our Moment Makers and the chance to create memorable moments.

We are dedicated to create a work environment aligned with Brand’s culture by conducting talent and management skills training, conducts talent and management skills training and follows-up with participants to assess utilisation of new skills, and ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly.

As the Assistant Learning & Development Manager, you will keep Yes I Can! service and 100% Guest satisfaction alive within the Hotel.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork.

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Qualifications

• Collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to effectively conduct learning and development activities
• Achieve training scores by conducting and assigning training within the department
• Proven track record in a similar role to demonstrate excellent standards
• A multi-tasker is satisfied by challenge
• Strong training abilities
• Excellent communication abilities and attention to detail

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career – No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit – Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition – Your ideas, passion and drive matter! We empower you to make a difference— in hospitality, your community and beyond.

Enjoy Global & Local Perks – No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.