Assistant Human Resources Manager

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; On-site; IDR 178,560,000 - 290,160,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Human Resources Professional in Jakarta to help manage recruitment, total compensation, training, and HR services that align with legal and operational standards.

In this role, you will assist in the daily HR activities, ensuring compliant processes and effective employee support across the property. A background in HR or related field and a willingness to collaborate with local organizations will be essential.

Qualifications

• High school diploma or GED is required with 2 years experience in HR, management operations, or related professional area.
• A 2-year degree in HR, Business Administration, or related major is also acceptable with no work experience required.

Responsibilities

• Assists in interviewing and hiring HR staff as needed.
• Maintains contact with external recruitment sources.
• Attends job fairs and documents outreach per SOP.
• Networks with local organizations to source candidates for current or future openings.
• Assists in monitoring candidate identification and selection process.
• Performs quality control on candidate identification/selection.
• Assists with unemployment claim activity and related reports.
• Attends unemployment hearings and ensures representation when needed.
• Assists with departmental orientation and employee training programs to enable effective onboarding.
• Ensures employees are cross-trained to support daily operations.
• Assists with ensuring proper new-hire orientation processes and positive first impressions for employees.
• Maintains effective employee communication channels and regular property-wide meetings.
• Reviews discipline documentation for accuracy and supports appropriate actions.
• Works with management to communicate performance expectations per job descriptions.
• Assists with maintaining employee files and compliance with privacy and safety policies.
• Supports workers' compensation claims management to control costs.

Education

High school diploma or GED

2-year degree in HR, Business Administration, or related major

Job description

Additional Information

Job Number 26109562

Job Category Human Resources

Location Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia, 12950 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting in Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
• Assists in establishing and maintains contact with external recruitment sources.
• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Assists in monitoring candidate identification and selection process.
• Performs quality control on candidate identification/selection.

Assisting In Administering And Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
• Assists with unemployment claim activity reports.
• Attends unemployment hearings and ensures property is properly represented, as needed.

Assisting in Managing Employee Development

• Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross-trained to support successful daily operations.
• Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
• Ensures attendance by all new hires and participation of the leadership team in training programs
• Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Assisting in Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.

Assisting in Managing Legal and Compliance Practices

• Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
• Assists with ensuring medical records are maintained in a separate, secure and confidential medical file.
• Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
• Communicates property rules and regulations via the employee handbook.
• Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
• Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
• Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.