Assistant Housekeeping Manager

Hilton Worldwide, Inc.; Pegangsaan; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Housekeeping Manager in Jakarta. This role involves overseeing housekeeping and laundry operations, managing team performance, and ensuring high standards of cleanliness and guest service. The ideal candidate will have managerial experience in housekeeping within the hotel sector, excellent leadership and communication skills, and a commitment to delivering exceptional customer service. Opportunities for professional growth and a supportive team environment are provided.

Qualifications

• Experience in housekeeping/laundry in hotel/lodging in a managerial role.
• High level of commercial awareness and cost control capabilities.
• Proficiency in computer programs at a basic level.

Responsibilities

• Oversee housekeeping/laundry operations.
• Support departmental budgets and policies.
• Ensure high standards of cleanliness and service.

Skills

Leadership

Interpersonal skills

Communication skills

Customer service

Pressure management

Education

High school certificate or equivalent

Tools

Microsoft Office

Property Management Systems

Job description

Job Description

Assistant Housekeeping Manager (HOT0C678)

Work Locations

DoubleTree by Hilton Jakarta Diponegoro 17 Jalan Pegangsaan Timur Central Jakarta 10310

As an Assistant Housekeeping Manager, you will support all Housekeeping and Laundry operations, including developing the Team Members within the department, to ensure an exceptional experience for our guests.

Responsibilities

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Housekeeping Manager
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Housekeeping Manager to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure ongoing training to support the Housekeeping Manager
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Housekeeping Manager
• Assist other departments wherever necessary

Qualifications

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• A passion for delivering exceptional levels of guest service

Additional Skills / Distinctions

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!