Area Operations Manager (Surabaya)

SEVEN Retail Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading sports academy in Surabaya is seeking an operational leader to manage multiple branches, ensuring high standards in coaching and safety. The role requires experience in leadership and operational management, along with strong analytical skills. Ideal candidates will have a passion for youth development and sports. The position offers a dynamic environment across several locations.

Qualifications

• 3-5 years of experience in a supervisory or management role, preferably in a multi-unit environment.
• Proven track record of managing operations and coordinating staff across locations.
• Strong analytical and problem-solving skills.
• Excellent communication skills to liaise between staff and management.
• Proficiency with scheduling and data analysis tools.

Responsibilities

• Lead and mentor a team of Senior Coaches across branches.
• Oversee daily operations of multiple academy locations.
• Enforce safety protocols and quality standards.
• Manage branch administration and logistics.
• Monitor academy performance and prepare reports.
• Recruit and train new coaching talent.

Skills

Team Leadership

Operational Management

Analytical Skills

Communication Skills

Proficiency in Microsoft Office

Organizational Skills

Tools

Microsoft Office

Google Workspace

Job description

📍Placement: Surabaya

We're looking for the operational leader for our multi-branch Sparks Sports Academy. You'll lead our coaching teams, ensure every kick, swing, and goal happens smoothly and safely, and be the driving force behind our daily excellence.

Key Responsibilities

• Team Leadership & Development: Lead, mentor, and inspire a team of 7-8 Senior Coaches across our branches. Foster a culture of excellence, collaboration, and continuous improvement
• Operational Excellence: Oversee the daily operations of 5+ academy locations, ensuring programs run smoothly, efficiently, and to the highest standard.
• Guardian of Quality & Safety: Uphold and enforce our stringent safety protocols and program quality standards, ensuring a secure and positive environment for all children and staff.
• Strategic Coordination: Manage branch administration, including staff scheduling, facility logistics, equipment inventory, and essential documentation.
• Data-Driven Insights: Monitor academy performance using key metrics. Prepare and present regular reports to Regional Management on KPIs, challenges, and actionable strategies for growth and improvement.
• Talent Champion: Play a key role in recruiting, onboarding, and training new coaching talent, helping us build a best-in-class team.

Qualifications

• 3-5 years of experience in a supervisory or management role, preferably within a multi-unit environment such as education, youth sports, coaching academies, fitness centers, or retail.
• A proven track record of successfully managing operations, administration, and team coordination across multiple locations.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable plans.
• Excellent communication and interpersonal skills, capable of being the vital link between frontline staff and headquarters.
• Proficiency in Microsoft Office/Google Workspace, with solid skills in Excel/Sheets for scheduling and basic data analysis.
• Exceptional organizational and time-management skills, with the ability to prioritize effectively in a fast-paced setting.
• Willing to travel around cross our branches in Suarabaya, Yogyakarta, Bandung, etc.

Bonus Points (Preferred Qualifications)

• Direct experience in a coaching academy, youth fitness program, or educational institution.
• A personal passion for sports and youth development.