Area Operations Manager (Surabaya)

SEVEN Retail; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading sports coaching academy in Surabaya is seeking an operational leader to oversee multiple branches. You will lead coaching teams, ensure operational excellence, uphold quality standards, and drive talent development. The ideal candidate has 3-5 years of management experience in educational or youth sports settings and a passion for youth development. This role requires strong analytical and leadership skills, as well as proficiency in Microsoft Office/Google Workspace.

Qualifications

• 3-5 years of experience in a supervisory or management role.
• Proven track record of managing operations across multiple locations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office/Google Workspace.
• Exceptional organizational and time-management skills.

Responsibilities

• Lead and mentor a team of 7-8 Senior Coaches.
• Oversee daily operations of 5+ academy locations.
• Uphold safety protocols and quality standards.
• Manage branch administration and logistics.
• Monitor academy performance and prepare reports.
• Recruit, onboard, and train new coaching talent.

Skills

Team Leadership

Operational Management

Analytical Skills

Communication Skills

Organizational Skills

Tools

Microsoft Office

Google Workspace

Job description

📍Placement: Surabaya

We're looking for the operational leader for our multi-branch Sparks Sports Academy. You'll lead our coaching teams, ensure every kick, swing, and goal happens smoothly and safely, and be the driving force behind our daily excellence.

Key Responsibilities:

• Team Leadership & Development: Lead, mentor, and inspire a team of 7-8 Senior Coaches across our branches. Foster a culture of excellence, collaboration, and continuous improvement
• Operational Excellence: Oversee the daily operations of 5+ academy locations, ensuring programs run smoothly, efficiently, and to the highest standard.
• Guardian of Quality & Safety: Uphold and enforce our stringent safety protocols and program quality standards, ensuring a secure and positive environment for all children and staff.
• Strategic Coordination: Manage branch administration, including staff scheduling, facility logistics, equipment inventory, and essential documentation.
• Data-Driven Insights: Monitor academy performance using key metrics. Prepare and present regular reports to Regional Management on KPIs, challenges, and actionable strategies for growth and improvement.
• Talent Champion: Play a key role in recruiting, onboarding, and training new coaching talent, helping us build a best‑in‑class team.

Qualifications:

• 3-5 years of experience in a supervisory or management role, preferably within a multi‑unit environment such as education, youth sports, coaching academies, fitness centers, or retail.
• A proven track record of successfully managing operations, administration, and team coordination across multiple locations.
• Strong analytical and problem‑solving skills, with the ability to turn data into actionable plans.
• Excellent communication and interpersonal skills, capable of being the vital link between frontline staff and headquarters.
• Proficiency in Microsoft Office/Google Workspace, with solid skills in Excel/Sheets for scheduling and basic data analysis.
• Exceptional organizational and time‑management skills, with the ability to prioritize effectively in a fast‑paced setting.
• Willing to travel around our branches in Suarabaya, Yogyakarta, Bandung, etc.

Bonus Points (Preferred Qualifications):

• Direct experience in a coaching academy, youth fitness program, or educational institution.
• A personal passion for sports and youth development.