Area Manager (Banjarmasin)

Gojek Group; Banjarmasin; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading digital ecosystem provider is seeking an Area Manager to oversee operations and drive user growth in Kalimantan. This role requires strong leadership, analytical skills, and the ability to collaborate across teams. Ideal candidates will have a minimum of 5 years in operations with a focus on achieving growth and operational excellence. Must be fluent in Bahasa Indonesia and comfortable traveling extensively across the region.

Qualifications

• Minimum 5 years of experience in area or city operations.
• Proven track record of achieving growth and operational excellence.
• Fluent in Bahasa Indonesia and proficient in English.

Responsibilities

• Drive achievement of area business targets.
• Oversee operations for business continuity and efficiency.
• Manage demand and supply sides of the business.
• Execute localized marketing initiatives.

Skills

Data-driven decision making

Leadership

Stakeholder management

Interpersonal communication

Problem-solving

Adaptability

Job description

Area Manager will oversee operations, sales, and user growth activities across Tier-2 cities in West, Central, and South Kalimantan. This role focuses on driving sustainable growth, ensuring operational excellence, and strengthening the company’s local presence. The ideal candidate is both analytical and strategic — capable of identifying business opportunities through data-driven insights and executing initiatives that deliver measurable impact. This role requires close collaboration with regional leadership and cross-functional teams in HQ to implement localized strategies that align with regional and national goals.

What You Will Do

• Drive the achievement of area business targets, including topline (transactions, revenue) and bottomline (cost efficiency, profit) metrics.
• Lead day-to-day operations to ensure business continuity and operational efficiency across assigned cities.
• Manage both demand and supply sides of the business — from partner acquisition to retention and engagement.
• Develop and execute localized marketing initiatives tailored to the needs and characteristics of Tier-2 markets.
• Collaborate closely with Regional teams and HQ functions to align and execute strategic growth plans.
• Oversee area budgeting, forecasting, and performance tracking to ensure goal attainment.
• Build and maintain strong relationships with key partners, local stakeholders, and community leaders to strengthen brand presence and operational support.
• Lead, coach, and develop local teams to ensure high performance and strong execution capability.

What You Will Need

• Minimum 5 years of experience in area or city operations, preferably with exposure to sales, marketing, or business development in multi-city management.
• Proven track record of achieving growth and operational excellence in diverse, decentralized environments.
• Strong business acumen with the ability to interpret data and use analytics for decision-making.
• Excellent leadership, stakeholder management, and interpersonal communication skills.
• Able to build and maintain relationships with local partners, government institutions, and communities.
• Comfortable working in a fast-paced, dynamic environment with strong problem-solving and adaptability skills.
• Fluent in Bahasa Indonesia and proficient in English.
• Willing to travel extensively across West, Central, and South Kalimantan as needed.

About the Team

The Area Team plays a critical role as the frontline executor of regional strategies. It serves as the bridge between on-ground operations and regional leadership, ensuring that local nuances and challenges are addressed effectively. The team works collaboratively with cross-functional counterparts to deliver area performance targets, maintain strong partner engagement, and drive initiatives that support both business growth and community impact. Together, the team creates meaningful impact for our drivers, merchants, and customers — ensuring that every initiative contributes to improving their experience and success within our ecosystem. As part of the broader Regions organization, the Area Team contributes directly to achieving company-wide goals through strong execution and local agility.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

Gojek is Southeast Asia’s leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more.