Arabic Customer Service Agent

PT Transcosmos Indonesia; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global digital transformation partner in Yogyakarta is hiring an Arabic Customer Service Agent. The role involves handling customer inquiries and providing accurate information about products and services. Candidates must have proficiency in Arabic, a bachelor's degree, and experience in customer service is preferred. The position requires strong communication skills and the ability to resolve customer complaints efficiently.

Qualifications

• Previous experience in customer service or contact center is preferred.
• Able to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, chat, or other channels.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints efficiently and professionally.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Proficiency in Arabic (spoken and written)

Strong communication skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree in any major

Tools

CRM tools

Job description

PT transcosmos Indonesia is a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We are hiring for Arabic Customer Service Agent for Semarang Site. For more information you can read about these job on the banner.

Job Function:

Handle customer inquiries via phone, email, chat, or other channels in Arabic and English.

Provide accurate information regarding products, services, and policies.

Resolve customer complaints efficiently and professionally while maintaining a positive customer experience.

Escalate unresolved issues to the appropriate internal teams.

Maintain detailed records of customer interactions in the CRM system.

Collaborate with internal departments to ensure customer satisfaction and process improvement.

Meet performance targets including response time, resolution rate, and customer satisfaction.

Requirements:

Proficiency in Arabic (spoken and written) is mandatory.

Bachelor's degree in any major preferable Arabic.

Previous experience in customer service or contact center is preferred.

Strong communication and problem-solving skills.

Able to work in a fast-paced environment with attention to detail.

Familiarity with CRM tools and customer support platforms is a plus.

Willing to work in shifts, including weekends or holidays if required.

PS: Our recruitment process is free of charge!

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a customer service representative?

Do you have customer service experience?

Have you worked in a call centre before?

Which of the following Customer Relationship Management (CRM) systems do you have experience using?

Which of the following languages are you fluent in?

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

Yogyakarta, Yogyakarta Special Region, ID