Apprenticeship – Customer Digital Service Activator

Prudential Plc; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading insurance firm in Jakarta is looking for an intern to support customer activation of PRUServices. The role involves developing reports, liaising with teams to resolve issues, and brainstorming activation ideas. Applicants should be final year students or fresh graduates with strong communication skills in Bahasa Indonesia, digital proficiency, and a commitment to a 3-month internship.

Qualifications

• Final year or fresh graduate from any major.
• Excellent verbal and written communication skills in Bahasa Indonesia.
• Digital savvy with strong persuasion skills.

Responsibilities

• Support PRUServices activation and guide customers.
• Develop regular reports on PRUServices activation.
• Liaise with Operation and IT to resolve technical issues.

Skills

Verbal communication in Bahasa Indonesia

Written communication in Bahasa Indonesia

Digital literacy

Persuasion skills

Excel proficiency

Education

Final year or fresh graduate

Job description

Prudential's Purpose

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsibilities

• Support PRUServices activation by introducing and guide Customer to activate PRUServices on Customer walk-in area, Customer and Agency event.
• Develop regular report related with PRUServices activation.
• Liaise with Operation and IT PIC to resolve technical issue related with PRUServices activation.
• Brainstorm for ideas for PRUServices activation online/offline.

Requirements

• Final year or fresh graduate from any major.
• Willing to do Work From Office (WFO) every working day in Jakarta area.
• Committed to do 3 months internship period.
• Excellent verbal and written communication skills on Bahasa Indonesia.
• English communication will be advantage.
• Digital savvy with strong persuasion skill and desire to learn.
• Able to use Ms Excel to create report.
• Good administration and documentation skills.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.