Apprentice Reserve Service Officer - Mandapa, a Ritz-Carlton Reserve

The Ritz-Carlton Hotel Company, L.L.C.; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel chain in Bali is seeking a Guest Experience Expert. This role involves delivering exceptional guest services and maintaining high quality standards. Ideal candidates will have a high school diploma and a passion for hospitality. Join a team dedicated to creating memorable experiences for guests.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Responsibilities

• Deliver a wide range of services guiding guests through their stay.
• Address guest requests and complete reports.
• Ensure a safe workplace and uphold company standards.
• Maintain professional appearance and communications.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Job Information: Location - Mandapa a Ritz-Carlton Reserve, Jalan Kedewatan, Banjar Kedewatan, Bali, Indonesia. Schedule - Full Time. Position Type - Non-Management. Located Remotely? N.

Responsibilities

• Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done.
• Process operational needs, address guest requests, complete reports, or share the highlights of the local area, making transactions feel like part of the experience.
• Maintain a safe work place and follow company policies and procedures.
• Protect company assets, uphold quality standards, and ensure professional uniform, personal appearance, and communications.
• Be on feet and moving around (stand, sit, or walk for an extended time) and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance).

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Company Information and Culture

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Be part of The Ritz-Carlton family, where we create experiences so exceptional that guests remember them long after their stay. Our Gold Standards guide us daily to be better than the next, and we teach and exemplify the Credo, Employee Promise, and Service Values. We offer opportunities to collaborate with a global team and grow professionally.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.