Application Support Supervisor

PT Profescipta Wahanatehnik; Jakarta Timur; On-site; IDR 501.420.000 - 752.132.000; Full time

Job summary

A leading technology consulting firm in Jakarta is seeking an experienced Application Support Supervisor. You will manage the Application Support team to ensure timely resolutions of application issues, monitor performance, and develop processes. The ideal candidate has a Bachelor's degree in IT, at least 3-5 years in Application Support, and strong leadership skills. This role offers comprehensive benefits including medical and education support.

Benefits

Medical

Miscellaneous allowance

Education support

Performance bonus

Loans

Parking

Vision

Meals

Transportation

Qualifications

• Minimum 3-5 years of experience in Application Support.
• At least 1-2 years in a supervisory or team-lead role.
• Strong understanding of database (SQL) and operating systems (Windows/Linux).

Responsibilities

• Supervise and coordinate the Application Support team.
• Act as the primary escalation point for critical application incidents.
• Monitor application performance and analyze error reports.

Skills

Troubleshooting

Leadership

Communication

SQL

Interpersonal skills

.NET

Education

Bachelor's degree in Information Technology or related field

Tools

IT service management (ITSM) systems

Application monitoring tools

Job description

Profescipta is a technology consulting and software development group founded in 1993 as a project management consulting and professional training firm. Since 2001, Profescipta has delivered a number of software solutions across industries such as Financial, Banking, automotive, and Retail, including clients like ANZ Bank, Standard Chartered Bank, Citibank, Manulife Asset Management, and OCBC NISP. Our services include custom business applications with web and mobile technologies, network/server/infrastructure maintenance, and IT outsourcing.

Responsibilities

Supervise and coordinate the Application Support team to deliver effective and timely resolution of application-related issues.

Act as the primary escalation point for critical application incidents and provide advanced troubleshooting support.

Monitor application performance and analyze error reports to recommend improvements or preventive measures.

Collaborate with software developers, infrastructure teams, and third‑party vendors to resolve complex technical problems.

Ensure all incidents, service requests and change requests are logged and handled within agreed SLAs using the ticketing system.

Develop and enforce support processes, documentation and knowledge base for the team.

Mentor, train and evaluate team members to enhance their technical skills and service quality.

Provide regular reports to management on application performance, incidents and team productivity.

Requirements

Bachelor's degree in Information Technology, Computer Science or related field.

Minimum 3-5 years of experience in Application Support, with at least 1-2 years in a supervisory or team‑lead role.

Minimum 3-5 years of experience in the Banking Industry or IT Consulting.

Strong troubleshooting skills in application environments, including database (SQL) and operating systems (Windows/Linux).

Basic understanding of .NET programming language to analyze code or communicate with development teams.

Familiarity with application monitoring tools and IT service management (ITSM) systems.

Excellent leadership, communication and interpersonal skills to manage teams and liaise with cross‑functional stakeholders.

Ability to work under pressure and prioritize tasks effectively.

Benefits

• Medical
• Miscellaneous allowance
• Education support
• Loans
• Parking
• Vision
• Meals, Transportation, Performance Bonus

Location

North Jakarta, Jakarta, ID